Frenchay Park Road, Bristol, England, BS16 1LE
As an international student who has already paid a big sum of money as health surcharge while applying for a visa, I have been refused treatment just because the registration takes 2 days. There is no ethic in this hospital. I've been ill since 5 days, but just because of a registration which takes 2 days. Am really disappointed and I tend to take this matter in front of a higher authority in due time because its inacceptable that a patient is refused treatment just because the registration has not yet been approved and it takes 2 days. This is the first time ever that I am seeing a hospital refusing treatment and going against the basic ethical policy of doctors that is to never refuse treatment to a patient.
I have had Gall Bladder Removal, ERCP and follow up care for pancreatitis at Frenchay Hospital with some investigations at Southmead. Care from all consultants, doctors and nurses were exemplary
I have been an inpatient for surgery 4 times over the last 10 years. Sadly I wouldn't recommend anyone to use some, but not all the wards I was placed in. One ward had a carpet in the dining area with food trodden in, dirty plates and cutlery, which I and others reported, but were told 'the machine is old and their isn't any money for a new one'. Also a bathroom had a bath which took about 2 hours to empty, two years latter was still the same. In the other bathroom the floor tiles were missing and had been for a long time. Urine was running accross the floor to where I stood to shower, whilst standing on the same floor. After back surgery one of my 2 pillows was lost and was told 'there aren't any more'. When standing in the main hospital corridor a cleaner was removing surgical waste from the theaters in plastic sacks placed on a trolly. He wheeled it up the long corridor with blood leaking from the bags onto the floor which is used by all ward staff, surgical staff and vistors in that part of the hospital. I was on intavenous antibiotics for an aquired infection at the hospital, this was intended to be administered over a number of minutes. One member of the night staff followed this instruction and explained to me the need for following this correctly, the next night another nurse just put the whole lot in in one go, I told them how painfull it was and if I remember correctly reminded her of the need to administer slowly. Again when being treated for the secondary probelm of infection, I had use of a fan as I had a very high temperature. A day later it was taken away for another patient, I explained my need for it, but the relpy was we only have one and the other patient needs it too. As I am on immunosuppressive therapy, and an infection of this type was serious and in my opinion I also needed a fan! The surgical/medical team for the most part are excellent if overworked, the nursing staff show (only in some wards) a very relaxed attitude to the overall quality of the wards. Very sad day for the NHS...
After I fractured my humerus on 25th March 2013, I was treated in the A and E department. I was then treated by the X-ray staff then had outstanding treatment from the staff in the 'fracture plastering' department. During my on-going treatment I was incredibly fortunate to be seen by several members of Mr Webb's team, including Mr William Thomas. During the course of my treatment I was given excellent advice, which I followed to the letter. As a consequence I made a good recovery and was discharged 18th June 2013. I am indebted to all staff working within, and in support of, the Trauma and Orthopaedic Department.