369 Fulham Road, Chelsea, London, England, SW10 9NH
I just want to say thank you to help my little boy. I have worked for NHS for many years and witnessed a lot. I understand that NHS is full of people with dedication and compassion but I was amazed by the care and professionalism of everyone in Mercury ward that was shown towards me and my little boy on 24 of October. I am so proud of you and can not thank you enough. Thank you.
Difficulty getting directions from reception and ended up in circles. Was late to appointment.
Great Hospital, one of the best !
Thank you so much to Dr Abela, Dr Lucy Thomas, Dr Louise Fearfield and everyone else in their teams, and to the staff in the Treatment Centre, who have been so fantastic in the last few months. I couldn’t speak more highly of the treatment I received at Chelsea and Westminster Hospital - everyone was so friendly, informative and efficient. Huge thank you from me.
The night staff, especially the nurses have a lot to improve in terms of patient treatment. The night time staff is scarce, more staff is needed. Plus proper supervision of the staff is needed at night time. Surveillance care camera (not sure if it is a workable idea in a hospital environment) may be installed to watch and monitor how night time staff is treating pateints esp elderly patients. I observed some very poor care at the hand of night time staff esp towards elderly. Other than this, this hospital is providng excellent service and care to the community and is a pride for NHS. Thanks