369 Fulham Road, Chelsea, London, England, SW10 9NH
The actual medical care and consultation with Mr Warren and his specialist nurse practitioner was first class. But the greeting and checking in was very poor. Our (patients in waiting room) were shouted around the corridor with confusion as to who was who and what times we were. There was an hours wait but no one explained this and then talked loudly about closing The clinic at end of day but I had to go up and remind them I was still there for my appointment and they realised that they couldn't it close it yet. Felt very in respected, anonymous and unprofessional. Once in with the doctor the service was fantastic it is just a shame it was so let down by admin team before. Sure they are brilliant and have tough role to do but it was way off the mark of professionalism I would expect.
All staff were helpful , happy and efficient.
Our daughter was admitted with large kidney stones and was in a lot of pain. She was diagnosed quickly and admitted as an emergency for stenting which happened within 24 hours. Thanks to Shiv Pandian, the surgeon and his team and to the lovely nurses and sister on the acute ward plus to junior doctor Hannah Gill who was extremely helpful and professional in explaining everything to me, the mother, calmly. She also led us to Mr Attar, consultant urologist who we then transferred to privately for stone dispersal at the Princess Grace hospital. We can’t fault the nhs service at Chelsea, only reason for going private was the wait for the laser which would have been a month or more on the nhs and was available within a week privately. So very grateful for such excellent treatment, dedication so humbling and inspiring, thank you all.
The atmosphere in the ward, Syon2, was excellent. As a patient, sitting/lying for a long period of time, it was so pleasant and relaxing to see and hear the calm and cheerful voices of the staff, as they went about their work.They were, i'm sure, as busy as usual. I found it really helpful. Thank you.
I was treated on the Private Wing at Chelsea and Westminster hospital and this Wing (Chelsea Wing) is impressively good and if not better than the other purely private hospitals, it is definitely not less in terms of the excellent services it provides. There is a collection of constantly smiling nurses who care exceptionally for you during your stay withnkeenness and promptness led by Sister Evelyn. I had an uneventful laparoscopic hernia repair under the care of Mr Nabil Behar, Consultant General Surgeon which simply led to a very quick recovery from almost a painless procedure and therefore I am very grateful too. General anaesthesia was given by Dr Bernard Norman who again I’m grateful to for the gentle and swift anaesthesia that I had without any postoperative side-effects. Certainly, my further gratitude goes to Mr Paul Goodrich who is the General Manager for the Private Patients Department in the hospital whose efforts in further improving the private care services at Chelsea And Westminster are very noticeably seen. I recommend this excellent private service to anybody seeking treatment in a spotlessly clean hospital with a naturally friendly and caring staff. Well done to the Private Patients Department at Chelsea and Westminster.