Charing Cross Hospital

Fulham Palace Road, London, England, W6 8RF
 
1 2 3 4 5 53 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a patient
15th August 2020

It’s a large LONDON teaching hospital. Friendly, welcoming. Efficient & effective service.

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Written by a patient
29th July 2020

I was reassured during difficult times that my care would go ahead. I was seen promptly and on time. Staff wore PPE and kept on doing their daily jobs in a professional and friendly manner - from the MRIs, biopsys to the ink staining. I am very grateful to the Charing Cross team. Orla O’Neill is a stand out nurse.

Recommend
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Dignity/Respect
1 2 3 4 5
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Written by a patient
9th July 2020

I was treated at this hospital and the care, attention and all the staff were wonderful. I felt reassured always that I was in the very best hands.

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Dignity/Respect
1 2 3 4 5
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Written by a patient
5th July 2020

Generally a massive improvement in frontline morale since 2003-7 when I last had breast surgery and various treatments (broken bones and sprains). The only downfall is in communications- sometimes doubled up and a waste of everyone's time. Sometimes inadequate. Great care, almost everyone is pleasant, helpful, respectful. In Oncology- Chemotherapy- some gaps in communication that could easily be filled. 1}Post portacath insertion: Called Cancer Support After Hrs a week after as rash developed. They sent me to A&E. A&E said they had no experience of dealing with this. Turns out I should have been told to take the bandages off after 2 days. They said no experience of the portacath 2}Wounds drain bottle: I ended up in A&E at midnight as I pulled the tube out. Staff had to go to the ward to get instructions (not given to me post surgery) , which are missing one small bit of info: how to refit the tube (twist.not push). Both small things but unnecessary waste of everyone's time, and stressful for me. Understandable as all are busy..but a written checklist of things to tell patients post each procedure rather than relying on memory , and a review of written instructions, would bear fruit.

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Written by a patient
7th March 2020

Really great hospital. Not too big so easy to find your way. All the medical and non medical staff is amazing and super helpful. I have been treated for cancer at this hospital. All the ward (clinic 8, breast clinic, imagerie, Surgery, day care chemotherapy and radiotherapy) are amazing. The A&E is a bit too slow and not really efficient but overall ok. The NHS is great, we are lucky to have them, thanks a lot

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Written by a patient
12th January 2020

I am being treated by the Breast Care Services team at Charing Cross Hospital, and I can honestly say that all of them - the consultant surgeon and all the Breast Care nurses - have been thoroughly professional and kind throughout. I still have some way to go in my treatment, but to date I have felt completed reassured by everyone I've met.

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Written by a patient
18th December 2019

great care whilst on ward and aftercare all in place to support me at home . Great thanks to Pysio and OT too

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Written by a patient
29th November 2019

The radiotherapy team were great.

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Written by a patient
26th October 2019

Although I’m happy with the medical care that I received, there was so much confusion regarding my appointments at the beginning which added to stress. There seems to be a lack of liaison among the different departments and the appointments either collided or seemed unworkable. Fortunately the team nurse Celia Simeon sorted them out for me. Also parts of hospital are not very clean and the toilets are often out of function. I think the infrastructure needs looking in. Thank you

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Written by a patient
7th October 2019

I had an amazing treatment, the care of the staff was priceless (two months inpatient )

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