Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Woodingdean Medical Centre
2017-06-29
Person
4
5
0
Written by a patient
Written by a patient 29th June 2017
would just like to say a big thankyou to the practice manager for all her help and consideration today regarding my daughter I would also like to say I find the surgery clean and find the information available really helpfull I can also say the doctors are fantastic along with helpfull reception staff
many thanks
a happy patient
Woodingdean Medical Centre
2017-04-19
Person
0
5
0
Written by a patient
Written by a patient 19th April 2017
You can not get an appointment by phone in the morning or the same day. You have to wait outside until the surgery opens. I have just had spinal fusion surgery and to wait for three hours to see a GP and had to stand around which was very painful. The Reception staff do not answer the phone in the morning so you can't get an appointment. Very difficult to see the same Gp.
Woodingdean Medical Centre
2017-01-05
Person
2
5
0
Written by a patient
Written by a patient 5th January 2017
First of all the receptionist are so unhelpful, one of them says ring back on this day you will get an appointment for your results. I rang up wasn't allowed as it appearanltey it was all booked up and they was only open for half hour. Never mind the lady I spoke to on the phone said she couldn't book me in on Thursday as it was too far in advance even though it was Tuesday. A joke. So I book a day off work for nothing very annoyed now I have to wait till the 20th to discuss my results and get the right medication. awful service very unorgainsed. Clearly the receptionist don't have a clue. I will not use this centre again I will travel to get better service so fed up always messing me around.
24th January 2017
Response from Woodingdean Medical Centre
Dear Patient I am sorry that you have had less satisfactory experiences with us. Perhaps you can give me a ring over the next few days so we can discuss the problems you have been experiencing. We are always open to constructive suggestions so we can improve our service. We would like to reassure you that we take these comments very seriously and where improvements can be made, action will be taken. Practice Manager 01273 307555
Woodingdean Medical Centre
2016-12-14
Person
1
5
0
Written by a patient
Written by a patient 14th December 2016
Difficult to get through, difficult to get an appointment, have to phone on the day or go into the surgery - bit tricky if you work or have children to collect at 3pm (afternoon opening time). Registered online to try and make it easier but my details are no longer recognised. Always see a different doctor so you can never build a relationship with your GP and you repeat your case history every single time. Last time I visited, we were rushed out of the door in less than five minutes resulting in a misdiagnosis and the wrong medication being prescribed.
Unhelpful if you have an emergency - receptionist refused to even ask if someone could look at my son's finger to advise me if it was broken so I knew whether to take him to A&E or not.
Had to fight to get a referral to hospital for a year for an operation for treatment. The GP we saw was extremely rude and basically told us we were making a fuss about nothing. When we finally got to see the paediatric registrar my son was referred for surgery immediately.
20th January 2017
Response from Woodingdean Medical Centre
Dear Patient We regularly review all comments that are posted on I Want Great Care as well as welcoming both verbal and written communications into the Practice. As a Practice, the experience you have is important to us and we want to meet your needs the very best we can. We do have a regular core of doctors although we have been trying to fill one position for some time now. Unfortunately, as I am sure you are aware that, there is a national shortage of doctors who are looking to become either a salaried GP or partner. We are hoping to fill this position as soon as we can. In the meantime we endeavour to fill the gaps with locum doctors. We try where possible to have locum doctors who have worked at the practice before. I am sorry that you have had less satisfactory experiences with us. Perhaps you can give me a ring over the next few days so we can discuss the problems you have been experiencing. We are always open to constructive suggestions so we can improve our service. We would like to reassure you that we take these comments very seriously and where improvements can be made, action will be taken. Practice Manager 01273 307555
Woodingdean Medical Centre
2016-09-13
Person
2
5
0
Written by a patient
Written by a patient 13th September 2016
I registered with this doctor after moving to the local area. After 3-4 weeks I received a letter from the NHS advising I was NOT registered with a GP and they recommended I should do so ASAP.
I called the surgery and was told that my details had not been processed.
On my first appointment I waited 55minutes to see the GP with no apology given.
Resources
Short link to review Woodingdean Medical Centre: http://iwgc.net/ejg3b