Woodingdean Medical Centre

Woodingdean Medical Centre 2015-05-07 Person 2 5 0

You are "greeted" at the surgery by a computer screen which you are supposed to use to let them know you have arrived. The receptionist will not even look up and acknowledge you. You are then called in to the doctor's room by a loud beep and a written scrolling LED display. Blink and you miss it. What happened to the human touch and actually speaking to a person. All very impersonal and unwelcoming. I got the feeling that nobody cares and that I am wasting their time. Should these people be in the caring profession ?? During the winter months it is impossible to get an appointment even when the doctor is the one requesting that you attend. You have to enter a daily lottery and ring at surgery opening time and hope that there is one appointment left for you. If I ran a business like this, I would have no customers left - diabolical

Woodingdean Medical Centre 2015-03-11 Person 2 5 0

They couldn't run a piss up in a brewery. The practice manager couldn't give two hoots. They messed up my daughters prescription today, gave her one for the wrong medicine, which has wasted NHS money which is in short supply. My son was booked in for a flu jab (a nose spray at his age). I made the receptionist aware that it was for a toddler, so not an injection and the appointment was made. When he was taken to the appointment the nurse said she wasn't trained in the nose spray and couldn't administer it so we had to make a new appointment. So a complete waste of time and having to take time off work to go to both appointments. Receptionists need to take more care. Having said that there is one shining star at the surgery and the sole reason why I have not changed surgery and that is Doctor Janet Wilson who is amazing and keeps her promises and is approachable and helpful and goes the extra mile.