Wivenhoe Surgery

Wivenhoe Surgery 2020-10-08 Person 2 5 0

It's bad enough to get through receptionist and now you have to get pass the inexperienced nurses before being able to see a doctor. As practice they don't seem value the quantity of life of their patients. What's the point of having good doctors if you cannot see them.

As a patient I shouldn't feel I'm waisting their time. I self medicate and if I'm not well and after week of sufferingTry to contact the surgery And hope you see a doctor.

Wivenhoe Surgery 2018-08-07 Person 2 5 0

GPs at Wivenhoe Medical Centre, Phillip Road, CO7 9BA are excellent & I have felt involved in decisions made about my care & treatment at each consultation. The Medical Centre is clean. The receptionists require customer care & communication training & need to make an effort to appear welcoming, helpful & happy in their work within the Medical Centre team (or alternatively stop working there). More appointment slots are undoubtably required for patients, a successful bid for another GP post based at the Wivenhoe Medical Centre would help. How about the surgery becoming a training centre for new GPs (succession planning). It is very wrong that the 'nurses' don't have on their consulting/treatment room door their title as to whether or not they are actually either a Nursing & Midwifery Council 'registered nurse' or an unregulated 'health care support worker'. Neither do these nursing/support staff introduce themselves as either a 'nurse registrant' or 'support worker'. This is fully misleading to the public/patients. Most importantly, it is actually illegal for Wivenhoe Medical Centre 'health care support workers' to pretend to the public/patients that they are 'registered nurses' & they can be prosecuted by the Nursing & Midwifery Council for doing so. Furthermore the 'nurse registrants' at Wivenhoe Medical Centre are in breach of their Nursing & Midwifery Council regulation for allowing any false claims by the 'health care support workers' of being an actual 'nurse' within their workplace to continue. This requires urgent action please...

Wivenhoe Surgery 2017-11-27 Person 2 5 0

A fantastic surgery unless you actually want to see a GP. In which case expect a wait of 4 weeks, longer if you’d like to see the one female GP. No idea why they don’t have an open surgery to see a GP. Nurse prationer (Holly) is a credit to them and fantastic at what she does. But she isn’t a GP. No idea who is actually taking all the GP appts because it is utterly impossible to get one whilst you are actually ill.

Wivenhoe Surgery 2015-09-28 Person 0 5 0

Building is in a poor state of repair and inadequate for what it is being used for Reception staff disengaged to the point of being rude Appointment waiting times are shameful - no excuse for making patients wait up to 6 weeks to see a GP

Wivenhoe Surgery 2015-04-29 Person 4 5 0

As a patient my only complaint is that sometimes there is a long delay before getting an appointment with your preferred doctor, unless you claim it's an emergency. My latest was over 4 weeks. The practice suffers from being very cramped in its present building and it is to move move to another where access will be more difficult for those with impaired mobility. However it is always clean and the reception staff are always pleasant and helpful. I also visit it quite often transporting elderly or otherwise handicapped people and they too are well treated.