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As a patient my only complaint is that sometimes there is a long delay before getting an appointment with your preferred doctor, unless you claim it's an emergency. My latest was over 4 weeks. The practice suffers from being very cramped in its present building and it is to move move to another where access will be more difficult for those with impaired mobility. However it is always clean and the reception staff are always pleasant and helpful. I also visit it quite often transporting elderly or otherwise handicapped people and they too are well treated.