1 Troy Close, Tadworth, Surrey, England, KT20 5JE
When the doctor refers you to ent at the hospital and are told to report back to your doctor and told to get in touch a week later because they cannot make any appointments until after Easter it is not acceptable
Tadworth medical centre Needed to see Gp regarding medication ( for depresslon )called 08.30. On first morning held in queue until 08.45. Was then told no appointments left . I said I only need to speak to Dr , I felt my medication was not really working wanted to know if I could increase the dosage. Nothing could be done was told they could not help, I was advised to call next day ,or come to surgery and wait till it opened. Second day I called at 08.30 got through at 08.40 , again told no appointments. Rang later in the day managed to get appointment @18.30 at nork clinic. Total time was 34 hrs from first call. My main problem is that I work 8 miles away from surgery. I start @ 8.00. I cannot be late for work whilst I Queue outside waiting for it to open.then get appointment @14,00. Get to work 1.5 hr late then say by the way I have to leave @ 13.30 to go to my GP. This would mean my total by the time I get back to work it would be 15.00. I finish work at 16.00 .My employer only has 4 hrs work from me on that day. Surely there must be a better system than this. I CAN NOW UNDERSTAND WHY PEOPLE GO TO A&E FOR NON EMERGENCIES.
I tried to cancel my 9.20 appointment this morning at this practice. Nobody was answering the phones, 111 wouldn't help me and my own surgery who made the appointment did not call me back when I left a voice message to cancel the appointment (I did this yesterday afternoon). Did you ever receive the message from Fitznells that because I felt better and no longer needed to see a Dr today for you to cancel it? I am quite duisgusted by the lack of communication between 111, Fitznells and yourself and especially with you not answering the phone today.
Best surgery in the area , I have seen some very "challenging " members of the public while in the waiting room and the staff are always polite even when this has happened
I have been attending this surgery for the last seven years, and after all this time the reception staff's appauling attitude has not changed ( please note not all of the staff ) It is absolutely disgusting how they talk to patients face to face and on the phone, and my husband and I have noticed over the years its always the same two ladies. Some serious staff training needs to happen. I have had enough tuts, long sighs and "its nothing to do with me answers" You genuinley feel like a burden calling up. I even had a meeting with the old practise mananger 2 years ago due to the staff's behaviour after I sent two complain letters ehich were previously ignored, and nothing seems to have improved at all. I cannot fault the doctors or nurses, but I totally dread phoning to make an appointment for me or my family incase I am about to get the usual unnecessary attitude.