1 Troy Close, Tadworth, Surrey, England, KT20 5JE
I am not a regular user of the doctors surgery as Every time I attempt to get an appointment I can never get through at 830 when the lines supposedly open, this morning it took 12 minutes to even get through to being in the queue. I am then forced to use the 111 service out of hours and ending up with an appointment extremely late at night for my children.
I have tried to get through to the practice thia morning to make an appoinment, when you select 1 to make an appointment it says sorry your call can not be completed at present. When I try to go through the online process it says my details do not match with the practices details, but my details have not changed. What a nightmare to try and even get an appointment!!!
The appointment situation is totally out of control at this surgery, people have to queue up in the freezing cold to try to see a doctor, there are so few appointments that you have to try to get there earlier and earlier to get a place in the line to secure an appointment. The doctors need to sort this out , maybe get more doctors !!!
Appointment system is disgusting!!!!!! Patients have to queue outside surgery at 8am in hope of getting an appointment. Often all appointments have gone before you get to see receptionist! Receptionists do their best but are as frustrated as patients when they cannot give appointments required. Some patients return several times before getting an appointment. Telephone requests are just as bad! Patients who need to be seen give up and someone will end up seriously ill due to lack of care!!
Call at 8.30 in the mornimg only to be told there is no appointments available that day as they only have 2 doctors in, how can you call your self a doctors surgery? Absolute joke.. all these people that need to see a doctor and cant defiantly be goimg to a new surgery!
Short link to review Tadworth Medical Centre: http://iwgc.net/ecakl