1 Troy Close, Tadworth, Surrey, England, KT20 5JE
Phoned at 8.30 was told to try again later Keep trying finally 15th in queue to then be told no appointments available and told to download Livi , total waste of time could not get past verification. Not everyone can book appointment s on line or queue up outside surgery at 8.00 am . have been with Tadworth medical centre for many years definitely gone down hill fast .
Tried to phone today from early morning eventually got through ,have very sore gritty eyes feels like sand paper every time I blink ,was told by receptionist to go to specsavers!!
Yesterday I tried to order a repeat prescription on line only to find out that I was not recognised anymore even though I have done this before. I phoned the surgery and was told a new system had been set up. To enable me to get on the system I was emailed relevant codes to use when prompted. However this failed!! The website said "You are using codes no longer valid, please contact your Surgery". After several frustrating attempts at gaining access I had to resort to going to the Surgery in person where I was informed that I had been given the wrong Linkage Key. No apologies received even though I had spent a lot frustrating time ------two phone calls and a trip to the Surgery to sort it out. Why I was removed from the system in the first place when my wife still able to access it, I fail to understand. Technology is great when it works but is dependent on human beings giving the correct information!!!!
The communication between the surgery and patients is terrible. While I was home after surgery to fix a broken leg I got continuous calls for me to come in for a blood pressure test?!? A simple check of my records would’ve shown I was not able to get to the surgery. No reference or check up on how I was recovering? Then my repeat prescription was just stopped for no reason? And I was left without meds...when I queried at reception, the receptionist was very rude. I had to bite my tongue not to lower myself to her level. Again no care given about how I might be, or anything said about sorry and we’ll try get your meds ASAP. I am tempted to change surgeries. I certainly won’t be in a hurry to make an appointment anytime soon. Perhaps that’s what they want.
Prescription errors occur, dropped new prescription in from hospital. Wait 48 hours to pick up and when collected (unfortunately by my mother) not myself the script is wrong despite the doctors being given the hospital letter telling them what to prescribe. I now have to wait over the wk end for another script due to incompetent general practitioners who fail to read what is given to them It amazes me how the NHS can even contemplate integration of care when GP practices are not patient centered. The reception team are rude and put the blame on the service user. There is no recognition of the need to provide individualised care..and never an apology for their mistakes. Where is the duty of candour.