Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Station House Surgery
2017-08-04
Person
5
5
0
4th August 2017
Prompt appointment made 7/7/17 saw nurse Jean Wilson who was always super efficient on the 10/7/17 at 9 am. Followed up with a telephone call from the duty doctor Nelm who sent a prescription over so Rowlands Chemist which I contacted approx 10.15 am again total efficiency throughout which is very gratifying and much appreciated, such action in my opinion cannot be improved on.
Station House Surgery
2017-06-16
Person
3
5
0
16th June 2017
Staff are polite and most helpful.
Little to improve - though perhaps being able to obtain an appointment to see a doctor easier/sound.
10th July 2017
Response from Station House Surgery
Thank you for your positive feedback. We are constantly reviewing our systems and trying to find ways of improving access for our patients. Patients are able to access a variety of appointment types.Sometimes patient demand can be difficult to predict leading to longer waiting times for an appointment. We apologise if your experience on this occasion was not easy but I assure you we will endeavour to make each experience a good one. Jude Rowley, Patient Service Manager
Station House Surgery
2017-06-16
Person
5
5
0
16th June 2017
Everything efficient and friendly.
10th July 2017
Response from Station House Surgery
Thank you for your very positive feedback about your experience.
Station House Surgery
2017-06-16
Person
5
5
0
16th June 2017
The nurse was extremely helpful, everything was clean and neat.
Reception and pharmacy were also very helpful.
10th July 2017
Response from Station House Surgery
We are so pleased you had an enjoyable visit and interaction with all our staff. We are very proud of the staff we have at the surgery and know that they will always do their best to please! Jude Rowley, Patient Service Manager
Station House Surgery
2017-06-16
Person
5
5
0
16th June 2017
Slight blip today, due to 'being rule bound', but the care and attention was excellent and the staff went out of their way to be helpful. Thank you Jo and Dr. Helme and sorry to be a nuisance.
10th July 2017
Response from Station House Surgery
Thank you for your comments following your recent visit. I am not aware of what the 'rule' issue was but if you feel there anything we could improve please contact me at the surgery and I would be happy to help. Jude rowley, patient Servcies Manager
Resources
Short link to review Station House Surgery: http://iwgc.net/ecatl