Moor Lane, North Hykeham, Lincoln, England, LN6 9AY
Went down to get jabs as I Am travelling to Asia in 6 weeks. Not only was the receptionist totally rude and unhelpful she told me to go To a pharmacy or pay private as they did not have a nurse there that could do the inoculations. Pharmacist was helpful but not supprised when I told him which practice. Then I went to another practice Woodside who could not be more helpful and got a appointment that day. Letter of complaint sent to the ccg and the practice manager. They say on all The posters abuse of nhs staff won’t be tolerated well totally agree and as a nhs employee I never would. But I was very hard not to give this woman a mouthful.....but then I’d be stopping to her level!
After 12 weeks with a knee injury and extreme pain and several trips to the doctor and two X-rays I was told by the doctor that she did not know what it was and would I like to be referred to a consultant it turned out to be a serious ham string tear and ligament damage which as a result of no treatment it will now take me at least a year to be back on my feet Disgusting treatment no care or advice given
Came in for a repeat prescription for an elderly relative: staff on reception engaged in conversation between themselves. I add to alert them to my presence. Then I add to ask them where to place the repeat prescription form - which the receptionist did not ask to see and was totally disinterested in. I was given an unclear direction. I add to repeat the question and was then given a clearer answer. This was on a thursday afternoon and I was informed that the prescription would be ready in 48 hours (ie Saturday). What I was not informed by the receptionist was that the crossroads pharmacy - where the prescription would be collected from and which I made clear to her - would be closed on Saturday morning which I only discovered on saturday morning. Result: a delay in collecting an important prescription by poor communication and lack of information provided by receptionist. The question is: what is the point of having a brand new medical centre when the basics in communication are not in place? Dreadful service and potentially placing a patient at risk as the collection of the prescription has been delayed due to this inexcusable poor receptionist communication.
Reception, nurses, doctors,I cant think of any area which would benefit from any improvement.Any medical issues I have had, always dealt with courtesy and efficiency.Can not thank them all enough.
The new surgery has finally started which will make a huge difference to the practice as it is looking very tired but the staff make up for it. With everything in the media bashing GPs and saying how they do not work for the patient I can honestly say mine does. When all the appointments have gone they offer a phone call and they always call back. Thank you Richmond