Richmond Medical Centre 2017-11-04 Person 2 5 0

Came in for a repeat prescription for an elderly relative: staff on reception engaged in conversation between themselves. I add to alert them to my presence. Then I add to ask them where to place the repeat prescription form - which the receptionist did not ask to see and was totally disinterested in. I was given an unclear direction. I add to repeat the question and was then given a clearer answer. This was on a thursday afternoon and I was informed that the prescription would be ready in 48 hours (ie Saturday). What I was not informed by the receptionist was that the crossroads pharmacy - where the prescription would be collected from and which I made clear to her - would be closed on Saturday morning which I only discovered on saturday morning. Result: a delay in collecting an important prescription by poor communication and lack of information provided by receptionist. The question is: what is the point of having a brand new medical centre when the basics in communication are not in place? Dreadful service and potentially placing a patient at risk as the collection of the prescription has been delayed due to this inexcusable poor receptionist communication.