Paddington Green Health Centre

I called this morning as I am in lots of pain meaning agony I was told by reception to to call back after 2pm and I did they said they cannot help me that I should call back in a morning and I did that in the first place the receptionist are giving bad info and it’s not nice when your in lots of pain meaning agony they tell you to call 101 not nice they tell ti to call back and you want over two hours to then they turn you away it makes me feel the receptionist are acting like doctors and this is wrong my pain is really painful my heart rate 148 and my blood pressure is high cause the pain I am in thanks for nothing for your useless help

Stop getting reception to lie saying call after lunch at 2pm then you do they say we cannot help you even when in agony this doctors place is getting much much worse with the receptionist

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Having worked in the NHS myself for over 36 years and latterly in private practice, I can honestly say that the gps are amazing, I have received incredibly good care throughout my time at this practice. I have been seen promptly, often by my chosen Gp and tests etc have been done in a timely and efficient manner. Both Dr Brunner and Dr Kennedy have the patience of saints and have shown exceptional kindness and care to me. During Covid they worked under incredible pressure but they never failed to provide the best care possible. I also want to mention the Reception team. This group have an incredibly tough job and often get a hard time by the public. I want to particularly mention one lady called Lorraine who I have to say is outstanding. She is the example of what a good receptionist should be. She is efficient, cool and calm at all times. I have watched her deal with frustrated, angry and often rude members of the public, but she never fails to be kind patient and understanding. She is truly a credit to this practice. Thank you Lorraine. Last but certainly not least the nurses. Amazing!!! Thanks Jo and your team for never taking more than one attempt to take my blood!!!! You are always great despite the tough and demanding job you have. Having worked as a nurse myself in both medical and psychiatric settings I understand how hard your job can be. You are consistently efficient. Overall I cannot rate this practice highly enough. Many many thanks. Kindest regards Hayley Irving-Law

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it vwould be easier to get through to God

Have more people answering the telephone

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