Church Street, Seaford, E Sussex, England, BN25 1HH
Also known as: Old School Surgery Inc Alfriston & Eastdean
I have always found the receptionists and doctors excellent. Even when under obvious pressure, they always take the time to listen, book appointments as soon as possible. They are sympathetic and very professional.
Was told I had arthritis about 8 years ago, and given a leaflet about back pain management, including exercises that I have been doing religiously every day since. It was only when I got cancer and had a CT scan that I find out the pain was due to my bones wearing out because of osteoporosis. It appears that because this is uncommon in men it was not thought to be a possibility. As a result I can no longer go on long country walks - even with treatment now it is unlikely to repair the damage that has been done. The waiting time to get an appointment is unacceptably long at this surgery. To see my own GP would normally take about 4 weeks (if he wasn't on extended leave). O.K. he may be sick, I don't know, but even his locum is on holiday! I have made several complaints about having to listen to rubbish music in the waiting room, but they have been ignored - you used to be able to switch it off (and I often got an applause from other patients when I did so) - but now the controls are out of reach and the receptionists refuse to do this. Seriously thinking about changing the practice I go to.
When having a ear-wax removing treatment on Monday 20th March the nurse prepared me for the procedure on the right ear agreed there was wax to be removed but was unable to use the machine. After trying another plug and calling a colleague in they confirmed the machine would not work. This I agree was beyond their control but I was told that I would be phoned to tell me what action would be taken in order for me to have the treatment I heard nothing so went into the surgery on Friday 24th March to find nothing was recorded so have made a new appointment. Although satisfied with the treatment received at the surgery in recent times the communication level in the surgery is poor.
I have had severe throat pain/infections/tonsil problems for 3 years now, during this time i have attended this surgery more than 10 times. They have referred me over and over again apparently to specialists but i have never heard from them for an appointnent or received and helpful advice or treatment. and on three occasions i have had to correct my contact details as they were updated by the surgery incorrectly. Absolutely disgusting service, shocking! I could have throat cancer and they wouldnt even know....