Newbyres Medical Group

Written by a patient

NEW BYRES MEDICAL GROUP APPOINTMENTS Unfortunately far too many people have recently been falling ill without planning and without notice. They then expect to see a Doctor within a few days! This is not satisfactory. Patients are expected to plan their illness well ahead and book appointments. (We are now accepting bookings for flu in December.) Another problem is that when booking emergency appointments many people do not seem to know if it is an emergency or not ! It’s not our job to decide what is wrong with you. (though the receptionist may offer to help , some of them are completely competent in MsWord and Excel ) ) A few older patients may well remember when you could become ill in the morning , walk into the surgery in the evening and get attention. Well, need we remind you that this is not 1953. Things have moved on.

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Written by a patient

Reception staff are rude abrupt and non helpful, last time i tried to get an appointment i had to wait 4 weeks, shocking. Register elsewhere if thats an option for you.

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Written by a patient

I have never experienced such awful service! Physically impossible to get an appointment when I asked to pre book as I don't have the flexibility to walk in and wait I got told no because the doctors rota hadn't been issued yet! Reception staff are so incredibky rude it's hard to believe they are actually employed!

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Written by a patient

Reception staff are rude and unhelpful creating a barrier to receiving care. Only emergency appointments are available and for anything non emergency you will be unable to get an appointment unless you are physically able to walk into the surgery at opening time to claim any appointments opened for the following month. Doctors only seem to have the capacity to deal with immediate issues and do not follow up on anything that is ongoing.

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Written by a patient

On calling surgery to get results I found receptionist answering the call very rude and unhelpful. I was given results that had been recieved and when i requested an appointment to discuss them with the Dr was informed that I didn't need an appointment for another six months as my results were all fine ,when it insisted on an appointment with my doctor I was told it would be at least two months.I then asked for a phone consultation and was told it would not be until Friday between one thirty and two thirty It is now MOnday........... Still waiting! Because I have been feeling so unwell I have now gone to Bupa and had to pay to gain some peace of mind and shall be moving to a new practice as soon as possible. I say to anyone phoning said receptionist at NEwbyres surgery Good Luck you going to need it.

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