Mountwood Surgery

Mountwood Surgery 2023-02-17 Person 5 5 0

This has been my surgery for over 30years i have never had a bad experience and feel very luck to be able to go there swift service when needed and all Dr’s are easy to talk to

All services excellent

Mountwood Surgery 2023-01-16 Person 5 5 0

I cannot rate this surgery highly enough. I live a distance from my frail aunt in Northwood. When calling re concerns the GP surgery is very responsive. You can get through to a receptionist and speak to them and they do what they say they will do and they have never sounded exasperated! Very good communication with me and my sister. The GP Dr Pugh has also been amazing and caring, following up on her needs or results or calling when she has not been able to make contact with my aunt. Great communication. Just a brilliant service that has supported her to stay at home. Thank you. Much appreciated.

Nothing

Mountwood Surgery 2023-01-16 Person 5 5 0

I cannot rate this surgery highly enough. I live a distance from my frail aunt in Northwood. When calling re concerns the GP surgery is very responsive. You can get through to a receptionist and speak to them and they do what they say they will do and they have never sounded exasperated! The GP Dr Pugh has also been amazing and caring, following up on her needs or results or calling when she has not been able to make contact with my aunt. Great communication. Just a brilliant service that has supported her to stay at home. Thank you

Nothing

Mountwood Surgery 2022-08-19 Person 1 5 0

I live in Northwood for almost 10 years. Mountwood Surgery used to be well run with enough GPs and give fast response. Now the situation is completely different. The GPs in Mountwood first of all insist upon patients writing an essay to the GP before the surgery will call me to find out what happens. They call this facility the Online Consult. This facility is opened from 8:30am to 11:30am on weekdays only. If I miss this time slot, it will be shut off completely and become non-communicable. Any urgent illness will need to be dealt with by A&E of hospitals. Any call to the surgery after their very restrictive hours for immediate appointment will be flatly refused. I have now had to look for local non-medical ways to solve my problems. Twice I have argued with the GP in the Surgery and a pharmacy about dispensation of medications that I was desperately in need. Despite my complaints to NHS, no follow up action had been taken. Seeing primary care doctors is now a nightmare to me. The current situations compare favourably of the service of government clinics in 1950-60s in the place where I came from.

Please stop all the public relation gimmicks. Make yourself a caring primary health care surgery. Down to earth please.

Mountwood Surgery 2020-06-19 Person 4 5 0

We moved to this surgery some 3 /4 years ago . The nursing staff that I have come across have been great .But and this is a big BUT making an appointment is really difficult and there is an overwhelming feeling from all the texts received that the doctors do not want to see you and will put as many obstacles in the path . Really not happy