14 Raphael Drive, Thames Ditton, Surrey, England, KT7 0EB
i saw 3 doctors at Giggs Hill over a few months in 2016, each time getting more severe headaches, neck pain , unable to walk straight and severely dizzy. i had been sent for an ENT check after the first appointment, but this came back as no problem and even though my symptoms were getting worse and i was barely able to move from my bed to the sofa each day - & despite asking for a referral to a Neurologist- the drs were reassured by my results and refused my request. i had to have a X-ray and take painkillers instead! on my final appointment i gave the dr a list of my symptoms and asked if they were linked to 'a brain tumour, MS, Chiari Malformation ..' and was told it was very unlikely, but she would refer me to neurology. the appointment came through for almost 2 months later and so whilst waiting and still getting worse almost by the day .. my parents paid for a private MRI scan. which showed a 3cm brain tumour needing URGENT removal!! my cerebellum was also protruding - meaning i had Chiari and why i had the symptoms of it getting worse when i strained or sneezed etc. and in fact i had given the GP a symptom list of both a brain tumour and Chairi Malformation..! I had brain surgery a week before i would have even seen the neurologist via the GP... After the operation they then refused to remove my 40 staples (even with 5 days notice- the most i could give as only just left hospital) then had a 'significant event analysis meeting' about my case but managed to not complete the correct medical form they should have done, nor take ANY notes (i asked for these after) - the only record was the letter they had sent me (not answering many questions) - written 2 weeks after the meeting date. i don't know how this practise hasn't been closed down or strongly reviewed for patient safety
all staff very helpful
I attended for my appointment only to find that I was entered incorrectly for end of March , whereas my appointment should have been for mid February. After having waited for nearly 5/6 weeks for a doctors appointment. They made a mistake at reception but kindly rectified the error and allowed me to see the doctor due to a cancellation on the same date. I had an Ultrasound for kidneys and liver . The results came up negative. However having had a repeat ultrasound at Kingston Hospital, it showed I had several cysts on various organs including ovaries. So the clinics ultrasound was a BAD one and had I not persisted in having a repeat I may have had something more serious.
This is a two site practice with Glenlyn Medical Centre. Reception staff are helpful and doctors pleasant, although not always of the highest calibre. The frequent turnover is alarming, although somewhat better than it was. A normal wait for an appointment is 5 weeks and has been for a few years, but you can book an emergency appointment on the day.You can wait a very long time on the phone before speaking to a receptionist at Glenlyn, although calls are answered in sequence. The message on the phone at Glenlyn is, rather dangerously, completely inaudible, and, although, many people have complained about it over the last year or so, nothing has been done. For some inexplicable reason all appointments are booked for the same time, rather like it was in the 1950s and you just have to wait - sometimes for a very long time. This is a two site practice and the emergency appointments take place several miles from where most patients live. I don't know why the emergency appointments don't take place in the nearest practice which is much larger and has more waiting rooms and better facilities. One feels it has all been organised for the benefit of the doctors rather than the patients. Most patients are thoroughly dissatisfied with the practice, the appointment waiting times, the two site arrangement and the frequent turnover of doctors.