Giggs Hill Surgery 2017-01-15 Person 3 5 0

This is a two site practice with Glenlyn Medical Centre. Reception staff are helpful and doctors pleasant, although not always of the highest calibre. The frequent turnover is alarming, although somewhat better than it was. A normal wait for an appointment is 5 weeks and has been for a few years, but you can book an emergency appointment on the day.You can wait a very long time on the phone before speaking to a receptionist at Glenlyn, although calls are answered in sequence. The message on the phone at Glenlyn is, rather dangerously, completely inaudible, and, although, many people have complained about it over the last year or so, nothing has been done. For some inexplicable reason all appointments are booked for the same time, rather like it was in the 1950s and you just have to wait - sometimes for a very long time. This is a two site practice and the emergency appointments take place several miles from where most patients live. I don't know why the emergency appointments don't take place in the nearest practice which is much larger and has more waiting rooms and better facilities. One feels it has all been organised for the benefit of the doctors rather than the patients. Most patients are thoroughly dissatisfied with the practice, the appointment waiting times, the two site arrangement and the frequent turnover of doctors.