Giggs Hill Surgery

Giggs Hill Surgery 2016-10-19 Person 1 5 0

I had attempted to book the well promoted 'Health Check' option several times and well in advance so I could arrange around my working day/week. Each time I called Giggs Hill and eventually got through I was told that either the booking calendar was not open or the health professional conducting the surgery was not available - each time I was asked to call back, this I found extremely frustrating and unprofessional - why promote a service you're unable to provide?? I persisted and eventually over a period of about six weeks I managed to secure an appointment for my 'Health Check'. At last I was starting to regain my faith in Giggs Hill Surgery - After being so good for so long they have clearly lost their way badly in the last eighteen months or so. Inconsistent service and a real disregard for customer service -so very disappointing. I need not have worried as true to, recent, form I got a call on the day of my 'Health Check' and only a couple of hours before my appointment time to cancel. Great!! as I had planned my appointments and meetings that week to accommodate this appointment. Needless to say I was far from happy as my whole working day and week had been disrupted. I didn't want to have to go through the task of calling for another appointment so I secured a second appointment there and then for today - 19th October at 3pm. This time I thought for sure I would get my 'Health Check' - I called Giggs Hill Surgery this morning around 10am to confirm all was good to go, I was confident as the receptionist did in fact confirm that my 'Health Check' appointment was in place for 3pm this afternoon - Fabulous I was happy that I would finally get seen. My heart sank when sadly a call came from Giggs Hill a couple of hours later with apologies that again my appointment would be cancelled as the lady conducting the checks would not be available. I wasn't really offered an alternative - as unfortunately it appears the 'Health Check' service will no longer be available from the end of October ??? I realise this is not an emergency appointment - however this style of consultation is definitely preventative - and should be recognised as possible early intervention and an invaluable resource particularly for a surgery that appears not to pay attention to or value its patients. Well done Giggs Hill - you never fail to disappoint but I so wish I was wrong.

Giggs Hill Surgery 2016-08-15 Person 3 5 0

Got referred from Glenlyn Medical Centre as they were not able to provide any appointment. It took 25 minutes just to get to the receptionist in a queue of 3! The receptionist should prioritise her work, clear the queue then help patients to book new appointment. The place was clean and parking was easy. I saw Ms Lauren Heldsinger, who is an advance nurse practitioner, not on the list of GPs. She was good, willing to listen and discuss her finding, so that we can agree on a way forward. She was as good as the GPs I have seen.

Giggs Hill Surgery 2015-10-31 Person 2 5 0

Since the middle of the year the surgery has in my experience has gone down hill . The one remaining Original Dr ok the other Dr who l saw could not wait to get you out of the room . The new reception staff half the time could not even look at you not very helpful at all . Will I think be looking for another surgery soon if no improvement

Giggs Hill Surgery 2015-02-03 Person 1 5 0

I have found the receptionists on occasion to be appallingly rude (e.g. when my newborn baby was sick and needed an urgent appointment but hadn't yet been registered I was asked in an aggressive manner "when were you thinking of doing that?" and more recently when I had been left for over half an hour in the waiting room and then queried this at the front desk I was told my appointment had been cancelled. When I asked why they hadn't come to the waiting room to tell me i was told "do you think we have time to walk around the building looking for people?". The minimum number of calls to get an appointment has been 80 - my phone tells me how many has been made as I redial..... This is unacceptable. I suggest you create patient panel to keep your patients up to date on how you are improving your systems and staff training.

Giggs Hill Surgery 2015-01-13 Person 2 5 0

it is way too difficult to get an appointment : the current system is simply inappropriate. They ask you to call on the day at either 08.00am or 14.00 but no-one answers the calls. I have various times called over 70 times trying to get through with no success. GPs are really good, but how does it help if you cannot get to see them? SO annoyed with reception... Can't they set up an online booking system?