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Written by a patient
17th November 2018

i saw 3 doctors at Giggs Hill over a few months in 2016, each time getting more severe headaches, neck pain , unable to walk straight and severely dizzy. i had been sent for an ENT check after the first appointment, but this came back as no problem and even though my symptoms were getting worse and i was barely able to move from my bed to the sofa each day - & despite asking for a referral to a Neurologist- the drs were reassured by my results and refused my request. i had to have a X-ray and take painkillers instead! on my final appointment i gave the dr a list of my symptoms and asked if they were linked to 'a brain tumour, MS, Chiari Malformation ..' and was told it was very unlikely, but she would refer me to neurology. the appointment came through for almost 2 months later and so whilst waiting and still getting worse almost by the day .. my parents paid for a private MRI scan. which showed a 3cm brain tumour needing URGENT removal!! my cerebellum was also protruding - meaning i had Chiari and why i had the symptoms of it getting worse when i strained or sneezed etc. and in fact i had given the GP a symptom list of both a brain tumour and Chairi Malformation..! I had brain surgery a week before i would have even seen the neurologist via the GP... After the operation they then refused to remove my 40 staples (even with 5 days notice- the most i could give as only just left hospital) then had a 'significant event analysis meeting' about my case but managed to not complete the correct medical form they should have done, nor take ANY notes (i asked for these after) - the only record was the letter they had sent me (not answering many questions) - written 2 weeks after the meeting date. i don't know how this practise hasn't been closed down or strongly reviewed for patient safety

Recommend
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Involvement
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Cleanliness
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Staff
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