Fyvie Oldmeldrum Medical Group

Fyvie Oldmeldrum Medical Group 2021-10-12 Person 0 5 0

Shocking service. Only doing emergency! I thought I phoned the General Practice not A&E. Can’t tell if the place is clean as I never got an appointment! Couldn’t even get a prescription or advice on how to get one. Whoever manages this place is in the wrong job. What are our £100,000 GPS doing for the community?

A General Practice is supposed to be just that. People know to go to A&E or phone an ambulance. Do as the name suggests, get on with General Practicing.

Fyvie Oldmeldrum Medical Group 2021-03-11 Person 3 5 0

Doctors great, Dr Watson in particular. Receptionists (i.e. switchboard & admin), awful. E.g: 1. Repeat prescriptions, supposed to be 48 hours notice, but if you miss the morning collection (I assume that’s how it works) then give it three days before calling at the pharmacy. Remember nothing happens at weekends so aim to get requests in while you still have 5 days supplies. 2. Two repeat prescription in the past 12 months have simply been lost. 3. Called to request an application form for online services. Attitude made me feel like a nuisance caller. Rude manner and comments like, “What do you want that for?” and “If its approved you’ll have to wait for us to send you the login details.” 4. Calling for appointments: Expect interrogation including details of your condition. “I’m in pain” or “It’s personal, I’d rather tell the doctor” will not be well received.

1. Re-train reception & admin staff in customer focus. They need to stop regarding themselves as doctor’s minders and start acting as patients representatives. 2. Improve quality management. If not ISO 9000 approval then at least apply ISO 9000 requirements, e.g. implement a complaints procedure and publish it on the website.

Fyvie Oldmeldrum Medical Group 2020-03-09 Person 5 5 0

No idea what those other two reviews were about, those do not reflect the surgery I know. The new appointment system can admittedly be frustrating but on more that one occasion I have been able to get an appointment the same day. The staff are all friendly, professionaly can caring. I have nothing but admiration for those I've encountered.

Fyvie Oldmeldrum Medical Group 2020-02-07 Person 1 5 0

I have never known such an awkward appointment service, there are never doctors and you can never see the same doctor. Kerry Dunn, practice manager, is obstructive and ignores complaints. In my street of 35 houses, 5 have complained. If you manage to see a qualified doctor, occasionally you’re lucky. They are excellent, by the way. But Kerry Dunn and her staff try to put you off. Indeed, two people I know with serious illnesses would rather not phone to even try to make an appointment. How’s that for caring? DO NOT MOVE TO OLDMELDRUM/FYVIE!

Fyvie Oldmeldrum Medical Group 2019-09-28 Person 2 5 0

Called thursday for appointment. Was told to call friday morning. On friday morning was told to call in on monday morning. 4 and a half days in pain waiting to be seen by a doctor. The response to my telephone complaint was to send me a.letter complaining about my behaviour. I was neither rude or loud. I will be moving practice and word advise switching to Haddo. Lousy service. Doctors that dont work mornings etc. These people have a disgusting attitude and do not deserve the position they have in this community .