Braeside, Gorse Hill, Farningham, DartfordEngland, DA4 0JU
Also known as: Braeside Surgery, Farningham, DA4 0JU
After calling the surgery and clearly explaining to the receptionist that I needed a blood test (due to high calcium levels in my family) I managed to get an appointment. On the day of my appointment (4:40pm) I was finally seen at 5:10! The doctor asked me about my needs, took my blood pressure then continued to tell me that she wasn't going to take my bloods as 1) they only do them in the morning and 2) these need to be done at the hospital not the surgery. As a result, I left very frustrated and disappointed. The reception should be booking the correct appointments and communication between the doctors and receptionists must be improved. It was a rather shambolic experience.
I came in to get my prescription after a bank holiday and it was not ready. I understood that it may not have been ready due to it being a bank holiday but was not aware that you were not open the friday before either?? Maybe this could be advised on the automatic reply to the email repeat prescription? I have anxiety and had missed one tablet and was already feeling dizzy. I asked the dispensary if i was allowed a few to get through to Thursday which is when i was advised it would be ready. This was denied. I then asked if i would be able to have my paper prescription so i could see if i could get my tablets from another chemist. This was also declined. I felt very anxious and upset from this encounter. I do feel like this was not handled well and i was not helped at all in this situation. I also had to miss a day of work (which i never do) as i felt so dizzy from not taking my tablet.
I would like to see a more relaxed approach from GPs in general. Many patients feel obliged to do completely what the GP says. Also receptionists should have a friendly manner and way when dealing with appointments and queries. The pharmacists are excellent.
Fantastic surgery, reception and dispensary staff always helpful. If we need to see a Dr in an emergency we are always given an appointment. Highly recommended.