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Farningham Surgery
2019-05-04
Person
2
5
0
Written by a patient
Written by a patient 4th May 2019
After calling the surgery and clearly explaining to the receptionist that I needed a blood test (due to high calcium levels in my family) I managed to get an appointment. On the day of my appointment (4:40pm) I was finally seen at 5:10!
The doctor asked me about my needs, took my blood pressure then continued to tell me that she wasn't going to take my bloods as 1) they only do them in the morning and 2) these need to be done at the hospital not the surgery. As a result, I left very frustrated and disappointed. The reception should be booking the correct appointments and communication between the doctors and receptionists must be improved. It was a rather shambolic experience.