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Farningham Surgery
2018-05-11
Person
4
5
0
Written by a patient
Written by a patient 11th May 2018
I came in to get my prescription after a bank holiday and it was not ready. I understood that it may not have been ready due to it being a bank holiday but was not aware that you were not open the friday before either?? Maybe this could be advised on the automatic reply to the email repeat prescription?
I have anxiety and had missed one tablet and was already feeling dizzy. I asked the dispensary if i was allowed a few to get through to Thursday which is when i was advised it would be ready. This was denied.
I then asked if i would be able to have my paper prescription so i could see if i could get my tablets from another chemist. This was also declined. I felt very anxious and upset from this encounter. I do feel like this was not handled well and i was not helped at all in this situation.
I also had to miss a day of work (which i never do) as i felt so dizzy from not taking my tablet.