Montefiore Medical Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8AD
Also known as: Mildmay, Addington, Montefiore
It's a nightmare getting an appointment! I don't see my "registered" Gp so can't book an appointment online with the doctor I usually see. It took me 2 months of ringing everyday do finally get through. This surgery isn't good if you have long term complex health conditions. If however you've got chicken pox or in grown toe nail they're good.
The main reason for the excellent rating I have given is that one can almost ( 99% ) get an appointment on the required day. The staff doctors , nurses and receptionists are all very pleasant persons. Hearing reports from others about their treatment makes us realize and appreciate this practice. Thank you.
When to see a doctor in march with my son about his back, he was 14 month old, doctor said I think he is fine. Then she ask another doctor to have a look at my sons back and he said better to send for a scan. So she said you will get a letter for scan. June and still no letters, so I rang surgery to ask where do we get appointment for a scan, one of receptionist checked computer and said it is not a scan, in our computer is x-ray and she ask me did you go there? Sorry? Dr said scan not x-ray. Then she said oh well it is X-ray and I will send it by post to you and you can go straight to qeqm. Okay fine. 1st of September still nothing from them. Went there they checked again what's going on. And said again it is x-ray but we need to wait for office worker who deal with it as she start at 9 and she will give you a ring. 3.40 pm no phone calls, so went there again, receptionist phoned to office and they told us oh yes it is a scan, I will give you a ring on Monday about it. Great! 3.15 pm and Monday still waiting for them !!! How funny. Waiting for a scan or X-ray since march for my 19 month old boy.
I prefer the doctors here to those who should be on duty at the QEQM. The receptionists have a difficult juggling act to do, and it does not help by being rude or annoyed with them. The Nurses who drain your blood are excellent ( I am a total coward where needles are concerned). Overall, I find the practice and the staff are doing the best they can at the behest of idiot politicians who have never done a decent days work in their lives. Any complaints - take them up with your MP, don't blame your GP