Share review of East Cliff Practice

East Cliff Practice 2024-03-26 Person 0 5 0

Rude staff on reception, asking for help and all they can do is talk down to me and insult me as well as complain they’re understaffed. As an NHS employee myself I’m well aware of the difficulties but that’s no excuse to speak rudely to patients at any time

Teach your reception the trusts values as well as customer service skills to politely talk to people without being rude