Share review of East Cliff Practice

East Cliff Practice 2022-04-11 Person 1 5 0

Knew I needed to be seen as the issue required it quite obviously. Don't need to be a Dr to know that. An Econsult & telephone only later the Dr needs to see me. Oh except now of course I have covid and can't go in there. So told to call and get f2f appointment once clear. Receptionist refused to give me appointment despite Dr adding this need to my notes. Had I not made a scene she would not have bothered reading my notes and therefore giving me appointment. Also without my consent reception staff (not a Dr) accessed my covid status record and questioned me if I was indeed negative as I was still positive on x date. Absolutely livid at this. Seen late for the f2f despite there being about 3 people the surgery! They still cannot run on time when they don't see people. Treated as though I had the plague. Dr had no time for me, wanted me in and out. This is despite the receptionist not wearing a mask!? Sent for x-ray. Excellent service at hospital i should add. Results back early from hospital - text to make appointment sent. Called immediately. There are no appointments, call back 8am. What?! When all the genuine sick people are ringing urgently you want me to call. Lose my job over all these calls? Waste my money on these calls? Are they having a laugh!! Absolute joke of a GP practice and awful awful staff attitude.

Offer actual appointments. With Dr not a administrator! Online booking system is working at hospital now why not gp?