Broadstairs Medical Practice

The Broadway, Broadstairs, Kent, CT10 2AJ 61 reviews

Reviews

Recommend
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27th February 2024


I keep being harassed about having a medical procedure even though I have made it clear several times in person and in writing that I do not wish to be.

Suggested improvements
Stop harassing your patients.

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Rating not given.
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16th February 2024


I was put into hospital with a serious bacterial infection and put onto a drip after the doctor misdiagnosed me and did not give me any antibiotics for the swollen lymph gland I had on my left side and, instead, told me it was a virus and he could not do anything for me. He could see I was in pain and told me to take paracetamol and keep drinking water. I only got the GP appointment because a family member called on my behalf to complain about how worried they are about me and how appallingly I am being treated and the reception team wanted to send me a questionnaire to fill in and then send me to the minor illness clinic! It is beyond a joke with the Broadway medical centre. You can't get an appointment, you get misdiagnosed and put into hospital.

Suggested improvements
Not let receptionists give out medical advice Let patients see the GP face to face regardless of what it is Give proper treatment to patients (ie antibiotics)

Experience
Involvement
Cleanliness
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13th December 2023


I am due a blood test for my kidneys every 6 months.I was not contacted after 6 months from last January, my last test. I eventually pointed this out and was told I had to do it through reception. I've delayed it until now but because of concerns I applied to have it. My old GP has apparently left and through reception intermediaries I'm being told I'm not due a blood test which is patently untrue and provable if my old renal consultant were contacted and I know is in on my notes from my last consultation with my old GP in October. Basically the Gaps assertion is patently wrong, and probably so. You can't make it up!

Suggested improvements
Been honest

Experience
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Cleanliness
Rating not given.
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7th November 2023


Awful service received on multiple occasions since registering with this practice a year ago. I’ve been denied contraceptive pills due to having no record despite using a local NHS sexual health service for the initial contraceptive pills which resulted in me having to pay private online service for contraception which I didn’t get obs for and will not be on my medical records. I asked if I can ask the SH clinic to share my medical records or write that they prescribed it and I was told no. The SH clinic denied repeat prescription as I need up to date blood pressure reading but refused to book me in for an appointment and advised local supermarket pharmacies can provide it but they declined request for me to book appointment as I’m not high risk for blood pressure. Another occasion I rang and explained my concerns and asked for a blood test, waited 1 month to then receive a blood test for something else on my records that I didn’t request that was unrelated. I told the nurse I have a funny hot flush reaction following blood tests and the nurse could see my deterioration following the blood test yet hurried me out of the room to see the next patient. I had to lie across chairs in the waiting room dripping in sweat and no one came to help. I had concerns of a thyroid issue and broke down to the receptionist after waiting a month for the appointment and not being seen for this issue the nurse didn’t want to hear my concerns and symptoms. I was booked in with a paramedic a few days later to discuss. They advised a blood test is suitable but just need sign off from a doctor. I received a text the following day to say the blood test request is rejected with no opportunity to reply to a no reply text one way conversation. I rang reception to share my concerns and frustrations that I still have all these symptoms with no treatment or advice. I had to pay private for a blood test to then receive a call the following day saying they can do a blood test but I’d already by this time paid for a private one due to my symptoms. Most recently I was in severe pain and had a bad reaction to antibiotics, I rang and asked for an urgent appointment to be told they couldn’t see me quick enough due to appointment waiting times but contact a pharmacy for a “bad tummy” I hadn’t used these words to describe my symptoms and found this to be very condescending. When I asked what OTC medicine am I asking for the receptionist said she can’t give medical advice but won’t let me see someone who is trained? I then rang 111 and advised to go to an urgent treatment centre, waited 7 hours in A&E and turned out to have an infection and bad reaction to antibiotics which my doctors surgery absolutely fobbed me off about and refused to help. All in all this past year I’ve received the worst service from this practice had to go private to find solutions and spoken to in a condescending manor and have never actually been able to get in front of a doctor!

Suggested improvements
See above

Experience
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19th September 2023


Once again, because my GP happens to be on holiday , no other doctor can make a decision about medication I have often but not on repeat. I request to speak to practice manager. She’s at lunch and even though I request a call, nothing and then later I call she is ‘ apparently ‘ not there to take a complaint.

Suggested improvements
I’ve been at this practice for 18 months but have never seen a GP. When I need urgent medication, they refuse to help, offer any appointment, just told I have to wait for a week or more. Not even the offer of an appointment. In London, another Dr in the practice could make this simple decision. There was no offer to have a conversation about what the affect is of having no help regarding the issue.

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Resources

Short link to review Broadstairs Medical Practice: http://iwgc.net/ece3h