Broadstairs Medical Practice

The Broadway, Broadstairs, Kent, CT10 2AJ 1 2 3 4 5 51 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
22nd April 2022


This is an awful doctors surgery. It’s clear that the recent pandemic is used as a smokescreen to give the doctors / dr Malik every excuse NOT to see patients….it’s honestly unbearable. My previous doctors surgery in westgate was wonderful and very well operated. This is the complete opposite. My daughter has had what appears to be thrush for over 9 months - her tongue is practically illuminous nuclear green. We have been back and fourth to the doctor 4 separate times during this period. Each time we push back and try to speak with the doctor - and each time we have been dismissed like naughty children. The funniest thing is that they seem so surprised that we want to speak to a doctor directly over the receptionist for our 1 year old daughter! They keep prescribing the same ineffective medication over and over!!!! What if it’s something more sinister? The doctor wouldn’t even know because they refuse to see her…it disgusts me and we actually have no other option? The receptionist is now the stand in doctor! Since when was this a thing? We will be seeking out every forum possible to take action as we have no other option.


See above…

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
7th April 2022


This is the worst doctors surgery I’ve ever been to, can never even talk to a doctor, I discussed really personal stuff with a receptionist to get me the right help I need to do with my mental health, they arrange a telephone call for me on the 30/03/22 and yet I didn’t receive a phone call. I’ve also been trying to get an appointment due to struggling and they’re not interested one bit.


Everything!!!

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
28th March 2022


I find the nurse at this practice Ioan very unfriendly and always quite rude and off. I don't think he is in the right profession as he doesn't seem good with people. I have just seen him with my baby and, as usual, he didn't bother to ask how we were (even though I asked him how he was!) and he seemed distant and at times, rude. Please recruit another friendlier nurse!


Please recruit another friendlier nurse! I always dislike seeing Ioan.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
17th November 2021


The reception staff are rude and dismissive. They tried to turn me away from my flu jab because I has rushed from my children's school and did not have a facemask. They refused to let me use my own face covering of a scarf and this is not the first time. You can never get past the receptionists even if you really need to. Why treat people who are sick or in need with such rudeness and contempt. I really thing they need training on how to support others not just act like the people coming to a doctors surgery are somehow beneath contempt. Luckily the nursing staff and my own doctor are brilliant and without them being there I would have to move surgeries. I will not however let the reception staff, or at least the two that were so rude ruin it for me and my health. Unfortunately many sick, elderly and disabled cannot and do not have the energy to stand up for themselves and i feel sorry for those who miss out on the care they desperately need because of poorly trained staff.


The receptionists could have not spoken to me like i was some sort of naughty child or criminal and they could have a few spare facemasks that they can use for such an occasion. Of course i would expect a reminder to bring one next time, and if i were a repeat offender I would expect to be asked to go and get one. On this occasion the receptionist implied i should go and buy one. Unfortunately I had no money to buy one. So the reception staff were wanting to waste NHS money by making me miss my appointment, wasting the nurses time and jabs that were to be used. The inflexibility by staff and even the more senior staff who I asked to see means that vital services would be wasted because of the attitude of the staff and practice policy. Obviously I am not the only one having problems with accessing services because of untrained reception staff.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
2nd September 2021


My husband died with undiagnosed pancreatic cancer because he could not bear the thought of having to run the gauntlet of the rude , intrusive questioning by the reception staff at this practice. They are appalling.


Sack the business manager and all the reception staff

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Broadstairs Medical Practice: http://iwgc.net/ece3h