Beversbrook Medical Centre

Hello there, thanks for this feedback. I'm sorry to hear you have been experiencing problems with your prescriptions. You may be keen to hear that we have a dedicated team to help with prescription problems and are working with local Pharmacies and the Local Pharmaceutical Committee to ensure that our processes are patient friendly and streamlined. I am curious to hear more about the problems you have been experiencing and would be grateful if you could contact me at emmybutcher@nhs.net with more information. It would be helpful to see if we can resolve these issues to improve your experience going forward. In particular you may be able to benefit from access to Systm Online so that you can control your nominated Pharmacy of choice options. In addition, you may also be interested to hear that we have an in-Practice Pharmacist, Zoe Pearce, who works with us three days a week who can carry out medication reviews and also review any on going medication issues you may be experiencing. I hope this helps in the meantime and I look forward to hearing from you. Kindest regards, Emmy Butcher, Managing Partner.

Hi there, thanks for your review which is really helpful. We always love hearing from our patients as it helps us to benchmark how well we are achieving our patient care standards and to exploit any opportunities for improvement where possible. We agree, we would love to make our waiting times for routine appointments shorter. To help this we have employed a wide variety of clinicians to help our patients to be seen by the most appropriate healthcare professional as soon as possible. We have a wide variety of skilled clinical colleagues who work alongside our GPs to help improve patient care and access to appointments. For example we now have a Pharmacist, Zoe, who is in Surgery three days a week and able to see patients for medicine reviews and medicine related consultations. We also have two minor illness nurses, Hannah and Bev, who assist with the on the day triage and we have a Special Practitioner, Paul, who can carry out home visits for our elderly patients. We also employ locum doctors to help provide extra GP clinics as well. It is always worthwhile speaking to one of our helpful Receptionists if you are struggling to find an appointment to suit your needs as they will be able to assist you. It may be that one of our other healthcare professionals can help you or you may be able to find the solution through our online patient resources. We are always looking for ways of improving care and would welcome any suggestions you may have to assist us in our efforts and you can contact me directly at emmybutcher@nhs.net. In the meantime, thanks again for your feedback, which is appreciated! Kindest regards, Emmy Butcher - Managing Partner