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Beversbrook Medical Centre
2018-11-10
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Written by a patient
Written by a patient 10th November 2018
Better communications with pharmacies are required. For the last 6 times I have been for a repeat prescription they have either issued the wrong medication, not sent the prescription across, or sent it to the wrong pharmacy to what was agreed or sent a text saying it will be signed off ready for collection and then I travel to pick it up to find it hasn’t been. Then then arranged for me to collect from a different chemist but don’t update the systems accordingly so that I then have another wasted journey. If I didn’t work or work such long hours and have to travel overseas this wouldn’t be be such a problem but when I arrange what little time I have to collect and the prescription is not sorted then this exacerbates the situation.
26th November 2018
Response from Beversbrook Medical Centre
Hello there, thanks for this feedback. I'm sorry to hear you have been experiencing problems with your prescriptions. You may be keen to hear that we have a dedicated team to help with prescription problems and are working with local Pharmacies and the Local Pharmaceutical Committee to ensure that our processes are patient friendly and streamlined. I am curious to hear more about the problems you have been experiencing and would be grateful if you could contact me at emmybutcher@nhs.net with more information. It would be helpful to see if we can resolve these issues to improve your experience going forward. In particular you may be able to benefit from access to Systm Online so that you can control your nominated Pharmacy of choice options. In addition, you may also be interested to hear that we have an in-Practice Pharmacist, Zoe Pearce, who works with us three days a week who can carry out medication reviews and also review any on going medication issues you may be experiencing. I hope this helps in the meantime and I look forward to hearing from you. Kindest regards, Emmy Butcher, Managing Partner.