Hi there, thanks for your review which is really helpful. We always love hearing from our patients as it helps us to benchmark how well we are achieving our patient care standards and to exploit any opportunities for improvement where possible. We agree, we would love to make our waiting times for routine appointments shorter. To help this we have employed a wide variety of clinicians to help our patients to be seen by the most appropriate healthcare professional as soon as possible. We have a wide variety of skilled clinical colleagues who work alongside our GPs to help improve patient care and access to appointments. For example we now have a Pharmacist, Zoe, who is in Surgery three days a week and able to see patients for medicine reviews and medicine related consultations. We also have two minor illness nurses, Hannah and Bev, who assist with the on the day triage and we have a Special Practitioner, Paul, who can carry out home visits for our elderly patients. We also employ locum doctors to help provide extra GP clinics as well. It is always worthwhile speaking to one of our helpful Receptionists if you are struggling to find an appointment to suit your needs as they will be able to assist you. It may be that one of our other healthcare professionals can help you or you may be able to find the solution through our online patient resources. We are always looking for ways of improving care and would welcome any suggestions you may have to assist us in our efforts and you can contact me directly at emmybutcher@nhs.net. In the meantime, thanks again for your feedback, which is appreciated! Kindest regards, Emmy Butcher - Managing Partner