Beversbrook Medical Centre

Hi there, thanks for your feedback and I am really sorry to hear that you were not informed that the GP was running behind. Clinics can run late for a variety of reasons, most often because a patient who has attended before you has needed longer than their allocated ten minute appointment. We try as much as possible to make sure our clinics run to time and where this has not been possible to achieve patients should be advised of how long they are likely to have to wait by the Receptionist when they check in. For our patients comfort and convenience we offer free patient wifi in our waiting room and can also provide a text back service so that if you have any errands or shopping to do, or would just like to take some fresh air, we can text you when you are next to be called in. I am sorry that you were not offered any of these services and disappointed that we have not met our usual standards on this occasion. I would be grateful for the opportunity to look into this further and would welcome an e-mail from you at emmybutcher@nhs.net so I can do so. In the meantime, we will use this as a learning need for the whole Reception Team and I thank you once again for your feedback.

Hi there, thanks for your feedback, which is really helpful for us. It's great to hear that you would recommend us to your friends and family and that you rate very highly our team here at the Surgery. I am sorry to hear that you have struggled to book an appropriate appointment to meet your needs and I would certainly like to speak to you about this in person to get more details. We have several systems in place to make sure that patients are seen by the most appropriate clinician and at a time to suit their needs. As we are not an emergency service, if you or a family member is in agonising pain in future, my advice would be to call NHS 111 who will be able to help you get the right medical attention urgently. They have fully trained advisers who are available 24 hours a day and can put you straight through to healthcare professionals and even liaise with us if they feel it is appropriate. Alternatively, for less urgent problems there is Doctorlink, our online triage tool which will also provide us with enough information to help book the right appointment to meet your health needs. For less urgent problems you can use your Systm Online service, to view a live version of our available appointments and we can even provide you with proxy access to your daughters account to make life easier for you. I hope this is helpful but in the meantime if you would like to get in contact with me I would very much welcome this at emmybutcher@nhs.net. Many thanks - Emmy Butcher, Managing Partner