Share review of Beversbrook Medical Centre

Hi there, thanks for your feedback and I am really sorry to hear that you were not informed that the GP was running behind. Clinics can run late for a variety of reasons, most often because a patient who has attended before you has needed longer than their allocated ten minute appointment. We try as much as possible to make sure our clinics run to time and where this has not been possible to achieve patients should be advised of how long they are likely to have to wait by the Receptionist when they check in. For our patients comfort and convenience we offer free patient wifi in our waiting room and can also provide a text back service so that if you have any errands or shopping to do, or would just like to take some fresh air, we can text you when you are next to be called in. I am sorry that you were not offered any of these services and disappointed that we have not met our usual standards on this occasion. I would be grateful for the opportunity to look into this further and would welcome an e-mail from you at emmybutcher@nhs.net so I can do so. In the meantime, we will use this as a learning need for the whole Reception Team and I thank you once again for your feedback.