Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
931
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2018-11-27
Person
2
5
0
Written by a carer
Written by a carer 27th November 2018
I had great difficulty today when trying to get help for my son, when 111 felt the situation was serious and when I was told to do the doctorlink and it told me I was advised he was seen with 30 minutes. I did get an appointment of which I was great full for but the service I received wasn’t great. I felt I was patronised and my thoughts weren’t listened too and feel I shall end up in A&E with my 8 year old son as I didn’t get the help he needed.
13th December 2018
Response from Beversbrook Medical Centre
Hello there, thanks for your feedback. It's always great to hear from our patients, whether their experience has been good or bad as this provides us with the opportunity to review where we could make future improvements to our service. I am sorry to hear that you feel you were patronised and your thoughts not listened to and I would very much like to speak to you a little bit more about this event so that I can investigate what went wrong here. We operate a blame free culture here at BMC. Our team are regularly praised for being helpful but when our patients haven't felt that this was the case the individual staff members involved find patient feedback, such as this, helpful for their own personal development. If you would like to discuss this further please do not hesitate to contact me at emmybutcher@nhs.net and I look forward to hearing from you. Once again thank you for your review and I hope that your next contact with Beversbrook Medical Centre is much improved. Many thanks - Emmy Butcher, Managing Partner.
Beversbrook Medical Centre
2018-11-27
Person
5
5
0
Written by a patient
Written by a patient 27th November 2018
Phlebotomist was happy, polite and put me at ease, asked for her again
Beversbrook Medical Centre
2018-11-25
Person
5
5
0
Written by a patient
Written by a patient 25th November 2018
Reception staff are friendly, polite, welcoming and knowledgable.
I have never had problems getting an appointment. The staff always tell you how many people are in front of you so you can estimate the wait time. That said I have rarely been seen later than my appointment.
The waiting area is comfortable and clean.
If I have ever needed to park there are always spaces.
Beversbrook Medical Centre
2018-11-19
Person
4
5
0
Written by a patient
Written by a patient 19th November 2018
I usually find the surgery in general friendly and helpful
The only issue is parking there.
Beversbrook Medical Centre
2018-11-15
Person
1
5
0
Written by a patient
Written by a patient 15th November 2018
Went to book a flu jab as phone was never answered and was told i was no longer eligible even though i have had asthma since 2000. I queried this and told criteria changed this year. I was not told this. I also have heart issues and epilepsy. I have waited and waited for an asthma review this year but trying to get an appointment at this med centre is ridiculous.
26th November 2018
Response from Beversbrook Medical Centre
Hello there, I am sorry to hear that you have been having problems getting an appointment. This is unusual as we do have lots of options for you to come in and see our team of nurses who can help you. We also have a Pharmacist and a Specialist Practitioner (paramedic) who can also assist you in looking after your health as well. You may be interested to know that you can have direct access to our Asthma Nurse through your Systm Online account, so can send her a message regarding any queries you may have around managing your long term conditions. I wonder if you would be so kind as to contact me at emmybutcher@nhs.net and I will be more than happy to assist you to make sure that you get the best possible service and ease of access to our clinicians. We can even arrange for you to visit us here at the Surgery, where you can use our free patient wifi and our skilled IT team to assist you in setting up Systm Online on your smart phone or tablet. Please contact me if this is helpful. In the meantime, thanks for your feedback - it is really helpful to hear from our patients and I hope we can touch base so that we can resolve these issues you are experiencing. Many thanks - Emmy Butcher, Managing Partner.
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s