Share review of Beversbrook Medical Centre

Hello there, thanks for your feedback. It's always great to hear from our patients, whether their experience has been good or bad as this provides us with the opportunity to review where we could make future improvements to our service. I am sorry to hear that you feel you were patronised and your thoughts not listened to and I would very much like to speak to you a little bit more about this event so that I can investigate what went wrong here. We operate a blame free culture here at BMC. Our team are regularly praised for being helpful but when our patients haven't felt that this was the case the individual staff members involved find patient feedback, such as this, helpful for their own personal development. If you would like to discuss this further please do not hesitate to contact me at emmybutcher@nhs.net and I look forward to hearing from you. Once again thank you for your review and I hope that your next contact with Beversbrook Medical Centre is much improved. Many thanks - Emmy Butcher, Managing Partner.