Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
928
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2018-11-06
Person
5
5
0
Written by a patient
Written by a patient 6th November 2018
During my visit to the surgery, I was treated professionally & with respect from all staff. I was given helpful & honest advice to improve my health. The surgery puts paitents needs & their care as a top priority. Would highly recommend this practice to others.
Beversbrook Medical Centre
2018-11-05
Person
5
5
0
Written by a patient
Written by a patient 5th November 2018
Needed last minute travel inoculations which the senior nurse Joanne sorted for me despite having no free appointments, she stayed late to make sure I was fit for travel. Lovely lady and I am grateful that something so trivial when balanced against other people’s care and needs was resolved so quickly and without disrupting existing appointments.
Great job!
Beversbrook Medical Centre
2018-11-01
Person
5
5
0
Written by a patient
Written by a patient 1st November 2018
I had a number of concerns and they were each addressed in turn. The doctor referred me to a specialist and explained what would happen next. Very clear and explained the time frame in which I should hear about an appointment and to contact the surgery if I didn’t hear by then.
Beversbrook Medical Centre
2018-10-26
Person
4
5
0
Written by a patient
Written by a patient 26th October 2018
Appointments with a specific doctor are difficult. They are relying heavily on locum doctors at this time. However, if you have an acute problem they make every effort to make sure you are seen or at least talk to a professional.
All areas of the surgery are always clean and tidy.
Beversbrook Medical Centre
2018-10-26
Person
4
5
0
Written by a patient
Written by a patient 26th October 2018
So far I have mostly had good experiences at this surgery. However, today I went for an appointment with the nurse for a pill review. During this she weighed me. After joking I had probably put on a bit of weight, the nurse read out my weight and said 'hmm, you might want to watch that'. I was so taken back by her comment and left the surgery feeling so rubbish as i don't look big, but for my height I know I would like to lose a bit of weight. I don't think the nurse meant to be that rude, but i was so shocked she said that as it had no relevance for why i was actually at the doctors and wasnt professional in my opinion.
7th November 2018
Response from Beversbrook Medical Centre
Hi there, thanks for your feedback which is very much appreciated. I am glad to hear that you have mostly had good experiences here at the Surgery but disappointed that this visit resulted in upset. All staff here at BMC love hearing from our patients on how they feel we have performed as it gives us the opportunity to look at what we are doing right and replicate it and also consider where we could make improvements when we haven't quite met our patient expectations. Feedback on an individual level helps our staff members to perform to the best standards of patient care and is invaluable for personal development. I would certainly like to speak to you about this further as, although it was most probably meant with good intentions, it is important that the clinician concerned is aware that their use of phraseology caused unintentional upset. If you would be so kind as to contact me at emmybutcher@nhs.ne I would be very grateful but once again thank you for your review in the meantime.
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s