Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 931 reviewsReviews
My Daughter has had her appointment at Bevers brook, moved by text to Sutton Benger, with 50 minutes notice this morning. She has been suffering diabetic Hypo's and with that short notice I can not drive her. Why move people to a different surgery !!!! She has been trying to get an appointment for weeks, and finally got one at Bevers brook
not Sutton benger as someone in their great wisdom at the surgery has re- prescribed a medication that she cannot take with no face to face visit or a phone call. Are this surgery now employing Psychic medics???????
Dear Patient, We are sorry to hear about your frustrating experience. We understand the inconvenience caused by the sudden change in location and we regret the distress this has caused. We strive to ensure that such last-minute changes do not occur without valid reasons but are sometimes unavoidable. Your feedback is valuable and please accept our apologies for the inconvenience caused. If you would like to discuss issues further I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor
I was taken to hospital by ambulance on 8/9/23 while away on holiday discharged and told to make a appointment with my GP 6 week waiting list for this said would see any doctor this week still waiting Web site says they are taking new patients why if they cannot accommodate the ones they have
Dear Patient, Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations, disappointment and difficulty accessing an appointment. If you would like to meet to discuss this further, I would welcome the opportunity to do this. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor
Needed some urgent emergency medication. Was referred to the pharmacist, after being assured they could issue prescriptions, but after a few hours of waiting had a phone consultation and was told they couldn't prescribe that day. Sent back to the surgery, 3 phone calls later and ended up phoning 111 who referred me for a same day appointment at surgery. Phoned at 5 oclock to check this was correct - no appointments available so I would need to phone 111 again after hours. No communication from surgery to say they received the request from 111 but wouldn't be able to accomodate, so left waiting. Eventually got an out of hours GP phone call at 6pm (lasted 4 minutes!) and medication received by 6:30pm. Had started to call Patford House at 8:00am and condition worsened throughout the day. Unnecessary strain on other parts of the system to have an out of hours GP see me and need my medical history explained to them from scratch.
Doctors and nurses are wonderful once you get to them, but when you rarely interact with the surgery the number of options to communicate is too confusing (Systmonline, patches, same day urgent care). Please simplify and stop expecting patients to do so much leg work/chasing for simple requests (especially when they are feeling really very unwell!).
Dear Patient, Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to do this. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor
So disappointed with the level of care shown to my mother. It has been impossible for her to get a face to face appointment. She is now so desperate that we have arranged for her to have a private appointment with a GP in Bath. The system is failing
Dear Patient, Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to do this. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor
Appalling service.
Waited on phone for 30 mins before call was answered. Requested a call from a clinician ( having been told I need to speak to one for a repeat prescription) only to be told I can have a phone call appointment in about 3-4 weeks or do an online appointment request and this has to be done first thing in the morning for a call back.
Dear Patient, Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to do this. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor
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Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s