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Beversbrook Medical Centre
2023-08-14
Person
0
5
0
14th August 2023
Appalling service.
Waited on phone for 30 mins before call was answered. Requested a call from a clinician ( having been told I need to speak to one for a repeat prescription) only to be told I can have a phone call appointment in about 3-4 weeks or do an online appointment request and this has to be done first thing in the morning for a call back.
Suggested improvements
Answer the phone and provide a service!
1st September 2023
Response from Beversbrook Medical Centre
Dear Patient, Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to do this. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor