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Beversbrook Medical Centre
2023-09-21
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21st September 2023
My Daughter has had her appointment at Bevers brook, moved by text to Sutton Benger, with 50 minutes notice this morning. She has been suffering diabetic Hypo's and with that short notice I can not drive her. Why move people to a different surgery !!!! She has been trying to get an appointment for weeks, and finally got one at Bevers brook
not Sutton benger as someone in their great wisdom at the surgery has re- prescribed a medication that she cannot take with no face to face visit or a phone call. Are this surgery now employing Psychic medics???????
Suggested improvements
see patients within a week of requesting one, and get rid of the rude receptionist
29th September 2023
Response from Beversbrook Medical Centre
Dear Patient, We are sorry to hear about your frustrating experience. We understand the inconvenience caused by the sudden change in location and we regret the distress this has caused. We strive to ensure that such last-minute changes do not occur without valid reasons but are sometimes unavoidable. Your feedback is valuable and please accept our apologies for the inconvenience caused. If you would like to discuss issues further I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor