Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
928
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-05-10
Person
4
5
0
10th May 2022
Still have problems getting through on the ohone
Suggested improvements
Phone calls taking to long
11th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - I am really sorry to hear of the phone difficulties you are having. We have a dedicated member of our team here to specifically help with matters of this nature. If you would like to email on julie.taylor167@nhs.net I would be very pleased to ask Paula to contact you to see how she can help improve your patient experience. Many thanks - Julie Taylor - Complaints Lead, Patford House Partnership
Beversbrook Medical Centre
2022-05-10
Person
4
5
0
10th May 2022
Usually have not such good experiences here - usually caused by certain doctors invalidating my concerns and literally gaslighting me. However when I come here for smaller things it’s great. Went to get my bloods the other day, I went in, waited, got them taken and left all within 3 mins. Absolutely no faffing around and all the staff were incredibly polite
Suggested improvements
It took me about 3 weeks to get an appointment so that was the only issue in my opinion
11th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - Thank you for taking the time to write this review, it is most welcomed. It is good to hear your recent bloods appointment was handling very effectively and promptly with incredibly polite staff. If you would like to discuss further the concerns you note about the doctors I would be happy to invite you to do that and can be contacted on julie.taylor167@nhs.net. Many thanks - Julie Taylor - Complaints Lead - Patford House Partnership
Beversbrook Medical Centre
2022-05-06
Person
4
5
0
6th May 2022
Had a splendid response with online query, was connected again
Suggested improvements
?
6th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - we are pleased to hear you had a splendid online response - your review is welcomed and appreciated. Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-05-05
Person
4
5
0
5th May 2022
All the nurses are great and receptionist's are fab
Suggested improvements
Nothiing
5th May 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this lovely review - it is welcomed and most appreciated. Best regards - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-05-04
Person
4
5
0
4th May 2022
When I have been to Beversbrook Medical Centre it has looked clean and tidy.
My recent experience was on the telephone with a receptionist named Megan. Over a period of three weeks I had telephoned to request the new medication recommended by a consultant. For whatever reason the requests were never actioned. Megan investigated for me while I waited on the phone and she came back to me to say the request would definitely be dealt with as it had now been passed to a doctor to be actioned and she would ensure it was sorted out.
Megan telephoned the next day to say the medication was ready for collection at the pharmacy. Megan was very polite and courteous throughout. Most of all she was proactive to ensure a good outcome. I am very grateful to her as needless to say I was getting very frustrated.
Suggested improvements
On occasions I have been told someone would contact me but no one has. Perhaps a system flagging that a patient needs contacting once action has been taken. Call handlers/receptionists, the first point of contact for a patient, should be encouraged where possible to be proactive and follow through to informing patient of action taken.
I appreciate surgeries are very busy and under staffed at times.
5th May 2022
Response from Beversbrook Medical Centre
Good Morning - Thank you for taking the time to write this lovely review. We will be happy to share with Megan who will be delighted to hear she met your needs. Your improvement message reference proactive follow up care will also be sahred with the wider team. Many thanks & best regards Julie Taylor - Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s