Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
929
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-05-20
Person
4
5
0
20th May 2022
Although all the staff are very nice we have trouble getting through via the phones the receptionist today Melanie I think, was so helpful
Like I say your staff are very helpful
Suggested improvements
Please sort out the phone line
20th May 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this review, it is welcomed and appreciated. The high volume of incoming calls continues, we have added to our call handling team so we are hopeful that you will notice an improvement in that area moving forward. It is under constant review with the aim being to enhance services in this area. With best wishes - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-05-19
Person
5
5
0
19th May 2022
I have always had a very quick and professional service from all staff at the surgery. Yesterday I went with back pain and Dr Oraegbuna was really helpful, caring and thorough. My blood tests came back in under 24 hours and I have confidence that Dr Oraegbuna will help me to a resolution. I couldn’t be happier with the whole service- thank you!
Suggested improvements
Not really- I had a fabulous level of service.
19th May 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank you for taking the time to write this review, it is most welcomed and appreciated. I shall be sure to share it with Dr Oraegbuna - he will be delighted to hear this. Best wishes - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-05-16
Person
4
5
0
16th May 2022
I completed a Dr Link over the wk end and I was contacted first thing Monday morning, I was given an appointment the same day wry pleased
Thank you
Suggested improvements
I understand telephone lines are busy but the online routine is working
16th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient, Thank you so much for taking the time to write this review, we are delighted to hear your positive review regarding the Doctorlink service that we offer. With best regards - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-05-14
Person
2
5
0
14th May 2022
Required an urgent (private) appointment for progress with an adoption process. Handed a letter to reception in March. Two weeks later, called in to check on progress of appointment to find letter unopened still behind reception. A week later received a text message with an appointment date if 11th May. Others going through the progress in Wiltshire were able to get appointments in days, where as we had to wait more than two months at Beversbrook. Speaking to the adoption agency, this was the longest wait they’d heard of. Very poor service .
Suggested improvements
Opened a processed the letter quickly, respond to our calls/emails, processed our request quicker than two months, not charged my wife and I separately for attending the same 20-minute appointment (£120 each!). Overall a very poor service.
16th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient, Thank you for taking the time to write this review and we are very sorry to hear of your dissatisfaction. I would welcome the opportunity to look into the matter further in order to investigate the timeframes offered here. If you would like to email me on julie.taylor167@nhs.net I would be pleased to follow this up to ensure that improvements are implemented. Many thanks - Julie Taylor - Complaints Lead - Patford House Partnership
Beversbrook Medical Centre
2022-05-11
Person
1
5
0
11th May 2022
You are asked to use the system on line service, which is great when the queries are responded too. I have some on my account from Lockdown which have never been read!
My husband sent one that was only not read but was deleted and when asked about this wasn't responded too either.
In general the surgery as a service is improving but it's things like this that let it down.
Suggested improvements
Read and respond to the messages, this saves the patients from chasing and the surgery staff time.
12th May 2022
Response from Beversbrook Medical Centre
Good Afternoon Dear Patient - Thank you for taking the time to raise this issue, your feedback is welcomed. If you have time to email me the specifics on julie.taylor167@nhs.net I would be really happy to investigate further. It is possible that some "housekeeping" may need to take place with regards to the lockdown/older messages and I would be really keen to discuss this further with our patient services manager. We are really pleased to hear that despite this you do feel that in general the surgery service is improving, so thank you again. Julie Taylor - Complaints Lead, Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s