Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
930
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-05-29
Person
2
5
0
29th May 2022
When booking appointment for vaccines we were categorically told that I would be able to receive a jab, despite being 3 months short of eligibility date, but being my husband’s carer. I waited 4+ weeks for the appointment. When I turned up, I was eventually told that I was not eligible and refused the vaccine.
Also when we arrived we were ten minutes early and were very curtly told by the receptionist that we were so. My husband eventually got his jab FIFTY minutes later due to computer problems. All the wait was uncontrollable, but the curtness of the receptionist was not acceptable.
Suggested improvements
Better inform the people taking appointments and give a little more customer care training to receptionists.
Sort out IT problems before badly affecting patients.
6th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - We are sorry to hear of your dissatisfaction but thank you for taking the time to raise the issues. If you would like a conversation with our patient experience lead Paula she would be very happy to meet and discuss all patient services that are available to you to help us offer better all round patient services. If you would like to email beversbrook@nhs.net and just ask for Paula to call you she will be happy to engage. With best wishes - Julie Taylor - Complaints Lead - Patford House Partnership
Beversbrook Medical Centre
2022-05-27
Person
4
5
0
27th May 2022
No a comment about the receptionists or the blood sample taken today.
Suggested improvements
The prescription ordering system had not removed the Lloyds pharmacy, Harrier Drive address from my account. I was unaware it had closed. So I have had to reorder having discovered the pharmacy was closed. Please keep your IT up to date.
30th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - We are sorry to hear you have had trouble with your prescription and pharmacy preference. I would be keen to have our patient experience handler look further into this but your message is anonymous. If you would like to email me on julie.taylor167@nhs.net I would be happy to arrange for Paula to speak with you. With best wishes. Julie Taylor - Complaint Lead, Patford House Partnership
Beversbrook Medical Centre
2022-05-27
Person
3
5
0
27th May 2022
Doctor Thomas was knowledgeable and reassured me that areas would be investigated. Felt listened to even though we disagreed on some areas.
Suggested improvements
More time to discuss
Making it easier to get an appointment
6th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - Thank you for taking the time to write this review, it is welcomed and appreciated. I shall bring the message to the attention of Dr Thomas and your improvement ideas will be taken on board. Many thanks - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-05-25
Person
5
5
0
25th May 2022
All good service, staff were very helpful when booking appts, all in all 10 out of 10. Thank you
Suggested improvements
Keep it up
26th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient, Many thanks for taking the time to write this positive review. It is welcomed and very much apprecaited. Best wishes - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-05-24
Person
4
5
0
24th May 2022
Filled in an appointment request via Doctorlink and was given an appointment within the required timeframe. Dr Oraegbuna was great, with such a kind manner. He listened to what the problem was and advised that I would need to be referred to a rheumatologist as well as have a blood test. I had my referral letter emailed to me same day by the admin team and booked a blood test for the following week. Charlotte Williams did the blood test, I hate needles but barely felt a thing, as Charlotte kept talking to me, so that helped! Blood test results were available less than 24 hours afterwards. Very satisfied with the outcome, couldn't ask for more - many thanks to the team :-)
Suggested improvements
Nothing, everything was very efficient.
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s