Amwell Group Practice
4 Naoroji Street, London, England, WC1X 0GB Also known as: Amwell Practice 503 reviews
Reviews
At my previous GP surgery we could book appointments on patient access and this was easy and helpful. Better than being in a queue on the phone for ages when you are suffering. This stopped during covid and then I moved and whilst you still use patient access I cant book appointments on there. My conditions are worse in the morning so find it difficult to call at 8am and stay on the phone for ages. This has many ive wanted to see a GP for weeks and haven't. The econsult is complicated and I just want to go on the app and book an appointment easily. Including future appointments
I have only ever had one issue with this practice and that was due to a misunderstanding when I first joined. It was resolved in an appropriate manner and by talking to the Reception manager.
The reception staff are constantly on the phone or speaking to patients directly face to face and are the first port of call for the surgery. They have been really helpful to me and I know that they get a lot of grief.
There is a Menopause clinic, which I think is totally amazing - being female and working in healthcare myself, knowing how hard it is for women to access Menopause services, is a nightmare. The fact that this GP surgery has one, is a massive plus.
During the Pandemic, they have still been open and busy seeing patients throughout.
GP surgeries have been getting a serious bashing, so I just wanted to say a BIG thank you, to the surgery, and their staff, for continuing to be such a good practice and offer such great services.
This is a really lovely place in the community. When 15 years ago I was upset about the way I was handled there was good follow up but I think now the communication and ethos is always amazing.
I find it hard to imagine a practice better run than this one. I have been a patient for 30 years and have always experienced excellent clinical judgement, empathy and friendliness. It is true that you may have to wait for non urgent appointments but on the occasions where there is been a real concern, we have been seen very promptly.
It is such a privilege to be able to really trust your doctor and rely on their advice.
Three week wait for a phone consultation despite being in significant pain. Receptionist named Rebecca is rude & unhelpful. Told I could not book an appointment over the phone at 10AM, had to either complete a eConsult form (a IT system not fit for purpose) or call at 8:00. No longer accept emails from patients and rather than forwarding to GP as requested, they write back to say they don't accept email. This used to be an excellent surgery, but it has declined significantly and was poor even before COVID-19.
Resources
Short link to review Amwell Group Practice: http://iwgc.net/ecgnj