Report this review of Amwell Group Practice
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Amwell Group Practice
2020-10-21
Person
2
5
0
Written by a patient
Written by a patient 21st October 2020
Three week wait for a phone consultation despite being in significant pain. Receptionist named Rebecca is rude & unhelpful. Told I could not book an appointment over the phone at 10AM, had to either complete a eConsult form (a IT system not fit for purpose) or call at 8:00. No longer accept emails from patients and rather than forwarding to GP as requested, they write back to say they don't accept email. This used to be an excellent surgery, but it has declined significantly and was poor even before COVID-19.
Suggested improvements
Have a care for patients. Improve access to appointments. Get rid of eConsult which is awful and usually just ends up telling you to call 111 or call the surgery even though the surgery said use eConsult.
Accept emails from patients again instead of forcing everything through dire bottleneck of surly & unpleasant reception staff.