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Amwell Group Practice
2023-06-15
Person
4
5
0
15th June 2023
At my previous GP surgery we could book appointments on patient access and this was easy and helpful. Better than being in a queue on the phone for ages when you are suffering. This stopped during covid and then I moved and whilst you still use patient access I cant book appointments on there. My conditions are worse in the morning so find it difficult to call at 8am and stay on the phone for ages. This has many ive wanted to see a GP for weeks and haven't. The econsult is complicated and I just want to go on the app and book an appointment easily. Including future appointments
Suggested improvements
Start allowing the book gp appointments service on patient access app