Amwell Group Practice
Written by a patient
21st October 2020
Three week wait for a phone consultation despite being in significant pain. Receptionist named Rebecca is rude & unhelpful. Told I could not book an appointment over the phone at 10AM, had to either complete a eConsult form (a IT system not fit for purpose) or call at 8:00. No longer accept emails from patients and rather than forwarding to GP as requested, they write back to say they don't accept email. This used to be an excellent surgery, but it has declined significantly and was poor even before COVID-19.
Have a care for patients. Improve access to appointments. Get rid of eConsult which is awful and usually just ends up telling you to call 111 or call the surgery even though the surgery said use eConsult.
Accept emails from patients again instead of forcing everything through dire bottleneck of surly & unpleasant reception staff.