Amwell Group Practice

4 Naoroji Street, London, England, WC1X 0GB Also known as: Amwell Practice 1 2 3 4 5 471 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a patient
1st December 2020


This is a really lovely place in the community. When 15 years ago I was upset about the way I was handled there was good follow up but I think now the communication and ethos is always amazing.


Put non binary not just male and female on this form. But as far as the practice itself is concerned congratulations on getting good architecture as an indicator for your good care.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
29th November 2020


I find it hard to imagine a practice better run than this one. I have been a patient for 30 years and have always experienced excellent clinical judgement, empathy and friendliness. It is true that you may have to wait for non urgent appointments but on the occasions where there is been a real concern, we have been seen very promptly. It is such a privilege to be able to really trust your doctor and rely on their advice.


I don't have any negatives at the moment

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
21st October 2020


Three week wait for a phone consultation despite being in significant pain. Receptionist named Rebecca is rude & unhelpful. Told I could not book an appointment over the phone at 10AM, had to either complete a eConsult form (a IT system not fit for purpose) or call at 8:00. No longer accept emails from patients and rather than forwarding to GP as requested, they write back to say they don't accept email. This used to be an excellent surgery, but it has declined significantly and was poor even before COVID-19.


Have a care for patients. Improve access to appointments. Get rid of eConsult which is awful and usually just ends up telling you to call 111 or call the surgery even though the surgery said use eConsult. Accept emails from patients again instead of forcing everything through dire bottleneck of surly & unpleasant reception staff.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
3rd October 2020


I was at the surgery this morning the the flu vaccine. Massively impressed by the organisation, attitude, careful planning, attention to detail including side effects. This is a major logistics operation with, I imagine, everyone involved. Thank you all (especially the person on the door who v kindly asked a bunch of us if we were over 65 - always a treat).


If the poor weather continues you may need a canopy outside !

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
5th March 2020


Felt as if I was not listened to.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Amwell Group Practice: http://iwgc.net/ecgnj