Amwell Group Practice 2022-02-06 Person 4 5 0

I have only ever had one issue with this practice and that was due to a misunderstanding when I first joined. It was resolved in an appropriate manner and by talking to the Reception manager. The reception staff are constantly on the phone or speaking to patients directly face to face and are the first port of call for the surgery. They have been really helpful to me and I know that they get a lot of grief. There is a Menopause clinic, which I think is totally amazing - being female and working in healthcare myself, knowing how hard it is for women to access Menopause services, is a nightmare. The fact that this GP surgery has one, is a massive plus. During the Pandemic, they have still been open and busy seeing patients throughout. GP surgeries have been getting a serious bashing, so I just wanted to say a BIG thank you, to the surgery, and their staff, for continuing to be such a good practice and offer such great services.

The only things I would recommend is maybe having more reception staff, especially when dealing with the number of phone calls your surgery gets, as well as patients in through the front door. The e-consult system is dire and not an easy thing to navigate in order to get an appointment or to speak to someone. Sending emails was a much better way for patients to contact the surgery, yet obviously not for the surgery. Please find something that is in between and not so difficult to navigate through/repetitive.