Psychiatry-UK

Written by a NHS patient

I am very pleased with my experience and treatment I have received from PsychiatryUK. I have been with them on two separate occasions: - The previous occasion was a more difficult time for me (due to my own personal circumstances), which impacted my treatment and motivation for getting better. That being said, I still received good communication & transparency with my medication/treatment options. - The later/most recent time I have been with PsychiatryUK has been more than a great help for me. I have felt very listened to and understood. I have been properly informed about how the medication works, and how it may affect me, as well as having options on trying different medications, whilst also keeping certain factors in mind towards me as an individual; communicating from both sides any side effects or problems I have/or may experience. - I really like the weekly online forms I have had to fill out in regards to any changes/effects I am having, and being able to talk more about it, or if there is any concerns (either from me, or from my doctor/prescriber). To say I am very pleased with my treatment and care I have received would be an understatement. - Finding a suitable medication for myself that has actually worked, has made a great difference in my daily life. I feel like I am an actual person again, and has given me a lot to look forward to in life, now that my ADHD symptoms are a lot more manageable, I am able to go about my life like a 'normal', functionable human being. I'd say the only down-side has been the previous waiting periods, but that can't exactly be helped, as staff/resources are limited; but the time that I have had with PsychiatryUK, I haven't felt 'rushed' or 'brushed off' with me being a patient. The people I have spoken with have taken their time and energy with getting me the correct/efficient help. For that, I am truly appreciative.

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Written by a NHS patient

Mostly great care. Felt the psychiatrist was very dismissive at times though.

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Written by a NHS patient

I was first diagnosed in 1992, I was on medication then but being a young child child and then hitting my teens, I for some reason I came off the meds, skip forward 30 years, three children and a divorce, I felt life was going great again and I was more me, but my ADHD was getting in the way, I used the NHS right to choose, got rediagnosed and went back on medication, it's been an absolute pleasure to have had Puk working with me, everyone I've dealt with have been so helpful and understanding, having an online portal message system has worked great for me, as I don't feel panicked that I have a set time and place to be some where, it made life so much easier, before I was offered medication they made sure I passed all the health checks and weekly checks to make sure am.not having any worrying side affects, I can not prise the team and recommend the service highly enough.

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Written by a NHS patient

I am grateful for the experience in my assessment. They were especially attentive to how I felt and responded to my feelings of distress. I am extremely grateful that as a team they were able to not only say it wasn't autism, but give me an answer and diagnose the personality disorder it actually was. I feel this wouldn't have happened if I saw an Autism only assessor/company. All PUK staff I've been in contact with throughout have been lovely and helpful. However I thoroughly dissatisfied and concerned by the lack of follow-up information, communication and / or support. I had a personality disorder diagnosed dropped on me for a disorder i didnt even know existed and i had no knowledge of. They commented how confused and unexpecting i looked when they told me during the assessment. Yet i have recieved no follow-up communications regarding what was discussed, I don't know if I was officially diagnosed or need to seek another opinion, what the follow-up support process looks like to manage the condition, and what the disorder even is!! I didn't even recieve any links to websites with information on this personality disorder. Would you just diagnose someone with cancer or heart failure and then not send them any follow-up, confirmation, or information packs on their condition? I've been left in significant distress and confusion following this assessment, and unequipped to help myself, or get help from around me as I don't know the confirmed outcome of the assessment or anything about what I was diagnosed with and help I can get. I've had to learn about my disorder from Google, as I recieved nothing from Psychistry UK which is really atrocious service and aftercare. The email outlining the follow-up process is unclear - saying the Dr will upload their notes and I'll get a letter within 5 days. 5 days of what - the assessment or the notes being uploaded? What is the time window for notes being uploaded? While I am relieved on a personal level to have a diagnosis that could be correct and I can work to improve my mental health now, the follow up has been non-existent and unprofessional, leading to further distress in the face of an unexpected and unknown diagnosis. I sincerely hope this changes and improves for future service users as I dread to think of this happening to other people, especially those who might be even more at risk.

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Written by a NHS patient

I went into this experience not sure if I had ADHD or not but wanted to know more about myself, I was taken through the process with dignity and understanding. At no point were my answers guided but I was given the space I needed to reflect on my experience. I was ultimately diagnosed and I’ve underwent titration for the medication. I personally experienced very mild side effects that passed quickly and the improvement to my focus, attentiveness, and ability to not loose things the second I put them down is mesmerising. I was honestly quite worried about the medication but was given all of the guidance, explanation and patience I needed.

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Written by a NHS patient

I was treated with respect and care and felt as though they were really here to help me.

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Written by a NHS patient

While it takes a long time to get onto the titration program, once at that stage, responses are very quick, and guidance is constructive and clear

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Written by a NHS patient

Very beneficial

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Written by a NHS patient

Great service.

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Written by a NHS patient

My experience was from an online meeting after covid. My assessment was only 40 mins long which felt incredibly rushed. I did not feel appropriately assessed online as you can’t see my entire body and when the assessment was finished the doctor commented on the fact I was able to sit still the entre meeting. This was not true and he could not see the rest of my body. I was in fact moving, I just never got up or walked around as that would have been rude to do in a meeting but I digress. My diagnosis at the end was inconclusive and because I struggle with mental health they wanted me to do six months of therapy before coming back to the clinic. I did not feel seen, I didn’t not feel validated, I would not recommend an online assessment.

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