Whipps Cross University Hospital

Whipps Cross University Hospital 2025-06-04 Person 4 5 0

The inpatient experience was excellent, surgical and nursing staff were so engaged, proficient, really caring and always took time to explain. I felt very well cared for. The discharge and aftercare arrangements were not so great. A crucial issue - removing surgical clips - was overlooked and no arrangements made for wound dressing, meaning I had to come back to emergency care 3 days after discharge. In summary, in-patient experience was great, discharge plan and liaison with GP was disappointing.

Whipps Cross University Hospital 2025-05-27 Person 2 5 0

This was the worst hospital experience of my life ! The reception team were rude The dermatology reception was rude A worker gave me the wrong directions when a dept was just around the corner The dermatologist was lovely The medical photographer was lovely The building needs a complete over hall

Whipps Cross University Hospital 2025-05-22 Person 5 5 0

My stay at the hospital was made comfortable, by the care given from start to finish.

Whipps Cross University Hospital 2025-05-12 Person 4 5 0

I visited the Area B of the Outpatients department. The wayfinding has a blackhole once you get into the main corridor area. I had to ask a two members of staff for directions as one sign made it look like I might have to go upstairs.

Whipps Cross University Hospital 2025-05-09 Person 4 5 0

Dr Hotouras provided excellent care both before and after surgery. The surgery unit and SSU were clean. You could improve your main appointment line as you get pushed from pillar to post.

Whipps Cross University Hospital 2025-03-28 Person 5 5 0

My father was referred from his GP as urgent, He was called promptly to get him booked in to see a consultant and again was seen promptly he saw Mr A. Hotouras was very informative professional reassuring clear on what was going to happen to which gave us reassurance he was then listed for a procedure and was told he would be called within a few weeks with a booking, this was again promptly actioned and As discussed he received a call and this was booked in efficiently he had a pre op to check all was well before his procedure all team very friendly and helpful and was given a date for his procedure Everyone he saw at whipps cross has helped and guided him through making things a little less stressful he felt listened to and appointments were adapted to his needs was also given an appointment on a Sunday so Thank you to all the team for keeping the NHS going accomidating patients even on a Sunday Thank you to Mr A. Hotouras 'General Surgery' consultant and to all your team that helped my Dad Keep up the Good work Whipps Cross Hospital fantastic Team

Whipps Cross University Hospital 2025-02-26 Person 1 5 0

Absolutely pathetic I got to the hospital at 1 something got seen fair enough been waiting for ages for them to tell me that there I only one doctor that is in charge of the adult area and children’s area absolutely disgusting how can there be one doctor I am fuming

Whipps Cross University Hospital 2025-02-23 Person 1 5 0

A & E vert disturbing ovet crowdechaotic...unhealthy environment for any patient with pulmonary issues. I has nothing to eat on 4 occasions. Soaked in urinevand dirtybgien as shortages of clean linen. Showers do not work keep flooding fhe place.....Unhygienic in A&E DEPARTMENT. Moved 5 times be Most of the medical team are brilliant.fore eventually a bed in a proper ward.

Whipps Cross University Hospital 2025-01-14 Person 2 5 0

It was an extremely mixed experience. My first night I was in extreme pain and was not provide a trolley or bed, was left on a broken examination table which was very narrow and hard. The nursing staff ignored my buzzing for over 30mins and I could hear them discussing their holidays at the desk, I eventually walked round in extreme pain and there were 4 nursing staff stood there chatting. I felt very neglected and is if they blamed lack of hospital resources / busy A&E as an excuse for providing substandard care. I would assess whether this the right team for the job, the attitude was awful. Then I was put in a corridor ward for 2 nights, where beds were stacked up 30 cms apart, one patient had covid directly next to me. The nursing staff frequently didnt provide my pain relief on time. They talked often about patients as a list of tasks that needed to be done and the less tasks the better. I feel they were totally under resourced and the ward was an unfit set up to provide anyone the care needed. There needs to be a better space to treat patients, or transfer them to another hospital / private. I was then moved to the hope ward as temporary setup on night 4/5, given the capacity of the hospital the day ward was opened. This was a great experience. Then the hope ward was closed due to hospital management reduction in cost. The nursing staff explained the silliness/ lack of understanding of this decision. I was then moved to a temporary space (no ward), this seemed totally unnecessary. I was then moved again to poplar ward for my final 2 nights which overall was good. The student nurses were the most caring and treated you as a person. The food in the hospital is a disgrace and will not support the recovery of patients. On 3 occasions i ordered food and no food came, on the Hope ward. The food was all frozen (in Ireland) and reheated. I asked for fresh food and a jam donut was suggested. Sugar was offered with everything which is simply unnecessary. I would suggest a full review of the food, it looks like patients diets are being exploited by private company. Medical care was very good from the doctors. Its a shame the wider nursing care / hospital infrastructure is so poor.

Whipps Cross University Hospital 2024-12-30 Person 2 5 0

I get shoe raises to take account of leg length discrepancies. The shoes constantly come back with issues and are unusable. With a simple reheel and resole needed on previously shoes that have been raised perfectly, the shoes come back with additional changes like 5 mm added to part of a heel that make them unusable. Tri d getting them fixed, was told to soldier on once and a second time the shoes came back still not altered. I have had issues — damages to other trainers that are no longer wearable and the staff said the issue is with the trainer not what they have done. Not even Wollongong to look and see if they have made a mistake (which they have). Soles fall off shoes as the glue used doesnt stick. Squeaky shoes. Previously I was with Mike end hospital and had no issues ever. I aim to transfer. Once a rude specialist wanted me to do what she says and use inserts instead of raises ( despite Mile End hospital taking months to assess my issues and saying a particular type of raise was better). They were not willing to take into account the previous health guidance. Thankfully a practioner called Emily became my point of reference and she was wonderful but has moved to new pastures. Not worth giving them your shoes to ruin. Better to find a private mender or another nhs trust