Whipps Cross University Hospital
Written by a NHS patient
31st August 2023
My 16 year old brother had to go to A&E after my mum called the ambulance at 2:30am. We got to the hospital just after 4. First we were brought to children’s a&e which was great… empty, a bit dark, a lot of space. Because he is over 16 he had to be moved to the adults waiting area. This is where the hell began
For hours he waited on a bed positioned directly under a vent by the exit door that paramedics, police, staff and patients walked in and out. Whenever there was a movement nearby the door it would automatically open and he would get colder. He was already unwell, and stayed in the cold area with the dirty sheets, lost and found and spare bandages without being offered a bit of water or a blanket.
There weren’t enough staff. There were so many people in beds and chairs lining the corridor outside of the resus room that we were waiting in the entrance, between 2 sets of automatic doors, in the cold for hours.
We had no idea what was going on, or what was going to happen next. If it wasn’t for my mum following us in the car and bringing his coat he definitely wouldn’t have been able to sleep.
There were multiple people (including police who should know better) smoking just outside of the door where the ambulances park. This meant that when the door opened the cold air was often accompanied by a cloud of smoke.
On top of that, when I scanned the QR code on the rating poster it didn’t work. When I typed in the link it said the code couldn’t be found. From our experience it seems like they don’t actually value the opinion, comfort or safety of their patients.